NHS wheelchair service users are not protected by law
My name is Caroline; I am a full-time wheelchair user with a disability called Arthrogryposis. I receive my electric wheelchair from the NHS wheelchair service and have done for many years.
14 months ago, the batteries on my electric wheelchair leaked, this caused £4000 damage to 90% of my home flooring.
While making a compensation claim, I was shocked that no legal help was available to me as this situation was/is not covered by the consumer or any other law. Why? Because I never “purchased” my electric wheelchair, it is on loan from the NHS wheelchair service.
This meant I spent 13 months fighting for compensation on my own. How many people would feel capable of doing this by themselves, or have the courage or patience to do the same? This, I feel is one of the main reasons disabled people get such terrible service from the NHS wheelchair service and such like, because they know not many will fight back!
The law seemingly does nothing to protect consumers when receiving “loan” equipment from services like the NHS wheelchair service. I want to change this.
I have started a petition in the hope to have the present consumer law changed/amended/updated to help better protect other disabled people that may find themselves in a similar situation.
I would really appreciate it if you could sign my petition and share as much as possible.
Petition link: https://bit.ly/34XmyL3
Thank you to each and every one of you that sign or share.