Housing and independent living
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NHG group

Tommyb92Tommyb92 Member Posts: 75 Courageous
Hi everyone, I havent really mentioned about my housing before, I live in a NHG group property (Halls type) I have my own room, but the rest of the building is shared. I was wondering if I could get some advice on something, The boiler in the complex seems to go down every so often, so this means no hot water to do dishes or to wash clothes/myself properly. 

Also our Housing association now only have a receptionist on two days per week for post collection and to report repairs other than those on the app. I am finding it increasingly difficult due to issues on the corridor where I live there are about 13 residents on my side of the corridor, and there are a couple the others and myself dont get on with. we usually get a stern glance and then a huff and they look away. at this point I usually have my headphones in so I dont even get involved with them. 

I wanted to find out my rights in this situation I am sure not having hot water for more than a few days is illegal in one way or another. 

any help would be appreciated. 

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  • Cher_ScopeCher_Scope Posts: 3,303

    Scope community team

    Hi @Tommyb92

    Have you spoke to Shelter about this?  I think that would be a good first step to ask about your rights.  They have an online chat function if you follow the link, or their free helpline number is 0808 800 4444 open 8am - 8pm on weekdays and 9am - 5pm on weekends.

    Good luck  :)
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  • janer1967janer1967 Member Posts: 9,068 Disability Gamechanger
    Hi @Tommyb92 I am sorry to hear about your housing situations maybe CAB can giver you some advice 

    As for the other residents your HA should have a anti social behaviour process, but then again if they are not really doing anything anti social this may not be appropriate. While I understand you dont get on with them if they are not causing any harm then I suggest you try and engage with them

    You may find they just dont know who you are and what you are about 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger

    I don't think it's illegal but it's certainly not nice not to be able to wash or do anything else because you don't have hotwater when you want it. Only thing i can advise is ringing the housing association when they are open or if they have an email address where you can email them?
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • Chloe_ScopeChloe_Scope Scope Posts: 10,652 Disability Gamechanger
    Hi @Tommyb92, how are things today? Sounds like things have been really tough.
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