Housing and independent living
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Broken Boiler in Housing Association Flat!

Above,

Dad's spoken to the Housing, and they've flagged it as an emergency as I'm classed as vulnerable, however I rang them myself to get an ETA on the Gasman, and they said it could take up to tomorrow to get a call out! What the hell?!

The Flat is freezing cold, I can't make a coffee as there's no hot water due to the knackered Boiler, how in the name of all that is Holy is this legal?!

If they don't come by 17.30 when my carer has to leave they can swivel and I'm returning Home to my Parents' till further notice, it'll upset the social due to the funding for the carers but they too can swivel, I ain't living in a cold Flat.

Is there anything i can do?

Replies

  • woodbinewoodbine Community Co-Production Group Posts: 4,556 Disability Gamechanger
    Erm you could make a coffee by boiling the kettle? It's a fact that everybody's boilers seem to break down when the weather is like this, could you perhaps borrow an electric heater off a friend or neighbour? or can they swivel as well?
    We once went a full winter with no CH, it wasn't much fun but we got through.
    "Putting a child into care, isn't caring for a child" (T.Rhattigan)
  • janer1967janer1967 Member Posts: 11,230 Disability Gamechanger
    Hi 

    I'm afraid that's the normal call out time 

    It may just be tge pressure of the water there are 2 valves on your boiler open top one first then 2nd one till you see pressure increase once it has close them both again 

    It could also be frozen pipe 

    As suggested you can boil cold water to make a hot drink either in kettle,  microwave or on stove 

    Wrap up use blankets and wear a hat if possible 

    I went 4 days without any gas when I moved in waiting for them to turn if off 

    Also be thankful you have somewhere else you can go to to get a warm drink and warm up at your parents some people are not that lucky 
  • CressidaCressida Member Posts: 841 Pioneering
    Sounds like a very quick turnaround time to me. As my mum used to say "wrap up warm" . 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Yes the call out time for an emergency call like this is 24 hours. They can't just turn up on your door step at a moments notice. There's very likely other emergency calls too, even though you're vulnerable but possibly not the only one. As others have said wrap up warm and drink extra hot drinks by boiling the kettle.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • Cher_ScopeCher_Scope Posts: 4,111

    Scope community team

    Hi @MrAllen1976 Have you heard anything from them?

    If not, make sure to keep yourself nice and toasty by layering up and having regular hot drinks.  It's not pleasant but hopefully your boiler will be seen to soon.  
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  • vikingqueenvikingqueen Member Posts: 467 Pioneering
      @MrAllen1976  I'd try not having a downer with everything and everybody, try and realise there are other vulnerable people out there who also may need help with a broken boiler. I think you need to take on board all the great advise you've been given from @woodbine @janer1967 @Cressida and @poppy123456 who are all trying their very best to help you
  • [Deleted User][Deleted User] Posts: 1,651 Listener
    In actual fact after several phone calls to chase it up (woe is my phone bill) the Gasman arrived just after 4 PM, he was there a few minutes and it was sorted.

    They tried to tell me over the phone that I could've done it myself without the need of a visit, but I ain't risking flooding the Flat if I made a mistake, like some people say, if anything goes wrong in the House, call an expert!

  • Cher_ScopeCher_Scope Posts: 4,111

    Scope community team

    @MrAllen1976 Brill news!  Panic over.  I hope you feel more relaxed now. 
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  • woodbinewoodbine Community Co-Production Group Posts: 4,556 Disability Gamechanger
    So pleased for you that it's all sorted at least you'll be nice and warm tonight.
    "Putting a child into care, isn't caring for a child" (T.Rhattigan)
  • janer1967janer1967 Member Posts: 11,230 Disability Gamechanger
    Glad its sorted if you dont know what your doing always best to.get experts 

    When it happened to mine I got him to show me what to check for and how to solve it in case it happened again 
  • woodbinewoodbine Community Co-Production Group Posts: 4,556 Disability Gamechanger
    sometimes its as simple as the pressure has dropped below 1, it should be around 2 and is usually (on most boilers) a simple job to repressurise, you can usually look on youtube for the make of boiler and how to do it.
    "Putting a child into care, isn't caring for a child" (T.Rhattigan)
  • [Deleted User][Deleted User] Posts: 1,651 Listener
    @MrAllen1976 Brill news!  Panic over.  I hope you feel more relaxed now. 
    Yeah, it was a pain I could've done without though, especially when I've been in a bad mood most of this week anyway for various reasons.

  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    woodbine said:
    sometimes its as simple as the pressure has dropped below 1, it should be around 2 and is usually (on most boilers) a simple job to repressurise, you can usually look on youtube for the make of boiler and how to do it.

    Yes this always happened in my previous house and twice a day i always had to increase the pressure, it was so annoying. The landlord knew there was an issue but because the boiler was so old new parts couldn't be bought but he still refused to replace the boiler.

    Thankfully when i moved house there was abrand new boiler fitted just a couple of months before.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • janer1967janer1967 Member Posts: 11,230 Disability Gamechanger
    @woodbine that's what I tried to say earlier it may be pressure but your suggestion of you tube is useful 
  • woodbinewoodbine Community Co-Production Group Posts: 4,556 Disability Gamechanger
    @MrAllen1976 Brill news!  Panic over.  I hope you feel more relaxed now. 
    Yeah, it was a pain I could've done without though, especially when I've been in a bad mood most of this week anyway for various reasons.

    Anything we can help with?
    "Putting a child into care, isn't caring for a child" (T.Rhattigan)
  • Ross_ScopeRoss_Scope Posts: 4,254

    Scope community team

    Glad it got sorted @MrAllen1976, nobody wants a cold house :) 

    And fingers crossed you are able to be in a better mood this weekend and throughout next week, remember if there's ever anything you need support or advice with you can always reach out on the community or directly to the team. Same goes for everyone, it's important to stick together, especially when it's flippin freezing outside :D 
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