Trains - Priority Seats
Looking for advice really, just to an incident on a train, I am a bit of a waffler, hence I will try to condense it:
In the train carriage there are 3 priority seats out of 26 seats in a carriage and all 3 priority seats are aisle seat.
Due to the current climate, they request that passengers seat at the window seat (which no priority seats are located), but my understanding is that the Equality act 2010 would supersede the request in relation to window seat, especially when all priority seat are aisle based (and I cannot fit into any other seat apart from a priority seat).
I am a disabled railcard holder and when this issue happened I sat in a priority seat (aisle) as I had done many times previously during these times.
The train manager approached me and said please move to a window seat, I informed him, I am a disabled passenger and I am sitting in a priority seat, and I cannot physically fit into any other seat, and if you wish I can show you my railcard.
Basically he repeating his request, I repeated my statement, then raised my voice repeating the aforementioned, at which point he said I am going to ask you for the final time are you refusing to move to a window seat and I replied correct.
The train manager then went off the train to get platform staff, at this point the lady who deal with the refreshment approached me and said she wished to diffuse the situation and could I please move to a window seat, I repeated what I informed the train manager to her and even said do you wish to see my blue badge as well, it was like I hadn’t said anything and she said again please move etc etc
Then the platform staff approached me, and said the train manager cannot do his job with me sitting in a aisle seat and could I move, I said as the above to him, offering to show him my railcard and blue badge and I had to repeat this twice and I said I cannot physically fit into any other seat.
That was end of that, train was delayed several minutes due to this and it departed.
Train manager was aggressive in his manner when asking for my ticket and I said do you normally speak to people like this and he said you were aggressive with me so it works both ways and I was very lucky as it if was up to him I would be off the train.
So if you raise your voice as you are being harassed with the same line of questioning to repeat you are disabled etc you are classed as aggressive.
Anyways my question is how do I move forward with do I have a printed sheet and not speak (as I don't want to be told I am aggressive, I know maybe slightly OTT) do I have on the table in front of me, my sunflower lanyard, disabled railcard, blue badge etc.
I did make a complaint and obviously the train manager said he never heard me say I was disabled even though I repeated it several times even raising my voice.
In my opinion this is a hate crime, as this said gentleman went out of this way to get me to move from a priority seat which accommodates my requirements to a non-priority seat, even though I had stated as previously mentioned, hence its discrimination etc, is my understanding correct ?
Also is my understanding of the Equality Act correct also in relation to sitting in a priority seat during this times on a train.
Thanks in advance for any replies, and that positive or negative, and all the best to everyone