Problems with the Forums

BrettW · January 21

There seems to be some problems with the forums over the last few days. Threads not bumping properly and notifications are going crazy.

I'm getting long lists of notifications suddenly coming through in large batches and I am getting the same promotion notification every few minutes

lisathomas50 · January 21

@BrettW I have noticed that its either no notifications or lots comeing in together I thought it was my Internet signal lol 😆

Adrian_Scope · January 21

Thank you for raising this @BrettW. I believe the issue with threads not bumping properly has now been resolved, but if you see it anymore please let me know. This might be why you're suddenly getting batches of notifications for these threads, but if this continues to happen please give us a nudge. Any evidence you can provide us in terms of screenshots, etc. is really useful here.

BrettW · January 21

@Adrian_Scope the promotion notification problem is still ongoing Adrian I've just got another one - its been going on for over 24 hours now. I've had to turn off email notifications because it was filling my inbox up with the same message about being promoted

BrettW · January 21

Heres a snippet @Adrian_Scope. As you can see that promotion message is out of control lol

Image: https://us.v-cdn.net/6027153/uploads/editor/68/jg38ae4m4yuc.jpg

Adrian_Scope · January 21

Oh I see what you mean now. Yes, ‘out of control’ is wording it nicely.

Let me take this to our technical team and I’ll see what we can find out.

Adrian_Scope · January 21

Can I just ask @BrettW if you’re getting email notifications and push notifications or just one or the other?

Let me know if that doesn’t make any sense.

BrettW · January 21

I was getting both but I had to turn off the email notifications because it was constantly emailing me that damn promotion notification all the time. I know my memory aint as good as it was but I dont need reminding that many times I've been promoted lol

lisathomas50 · January 21

@BrettW I am getting the same notifications over again

Adrian_Scope · January 22

Thanks @lisathomas50.
If anyone else is receiving the same notifications over and over again, please let me know. In the meantime, you can adjust your notifications in your notification settings.

BrettW · January 22

I'm still getting the repeated promotion notification @Adrian_Scope. In fact I just got another one at the same time I got a notification you'd posted on this thread again

Adrian_Scope · January 22

So, to be clear - you're getting notifications of replies as well as notifications related to 'promotions'?
Apologies if that seems like a stupid question, but it helps to have as much clarity for our platform providers.

BrettW · January 22

@Adrian_Scope The notifications of replies seem to be coming through normally although sometimes they come in batches rather than when the person actually responds. The promotion notification on the other hand seems to just keep repeating at random times. Last night for example I got it twice only a minute apart.

Think I've had it 4 or 5 times already this morning

BrettW · January 22

As you can see 5 times in an hour

Image: https://us.v-cdn.net/6027153/uploads/editor/ue/zwxyyx6omlsv.jpg

Adrian_Scope · January 22

Thanks @BrettW, we've forwarded this all over to our platform providers.

In the meantime, congratulations on being promoted to Level 4.

lisathomas50 · January 22

@Brightsidebecs congratulations

lisathomas50 · January 22

@BrettW congratulations

BrettW · January 22

Thanks @Adrian_Scope I've probably been promoted over 30 times now haha

Ross_Scope · January 22

You're that good you deserve repeat promotions @BrettW

This sounds like an annoying issue, hopefully we can get it sorted for you.

Adrian_Scope · January 27

Hi @BrettW, I hope you're well.
Can I ask if you're still getting multiple notifications?

leeCal · January 27

I must say that I actually like the layout of this forum.
i also like the moderators, they come across as very caring people and full of good intention. (I know , no one has said any differently.)

just thought id make some positive comments about the forum because generally speaking I like it a lot. I also assume others do too because some people spend a great deal of time on here.

I hope no one is offended by this post. 🙂

vikingqueen · January 27

I don't see how anyone could be offended by your post @leeCal, I agree with you, if I didn't like it I wouldn't be here. I too think the moderators do a great job and do their very best to placate when things tend to stray from the questions asked

BrettW · January 27

Hi @Adrian_Scope No everything is working fine now thanks

Problems with the Forums

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