Is it common to get a call without warning from a PIP DM as part of the review process? — Scope | Disability forum
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Is it common to get a call without warning from a PIP DM as part of the review process?

JonnycJonny
JonnycJonny Member Posts: 19 Listener
edited February 2021 in PIP, DLA, and AA
Is it common to get a call without warning from a PIP decision maker as part of the review process ? Had a call unexpectedly today - I thought I would be informed in advance so that I could ready myself.

It seemed to go OK - but it was a shock.

She said I would be awarded at the same rate after going through each descriptor with me.

I would advise anyone going through the review process to have a copy of the review form to hand at all times. 



 

Comments

  • BrettW
    BrettW Member Posts: 607 Pioneering
    Decision Makers do sometimes call people without notice whilst making the decision on a claim if there is something they want clarifying before making the decision.

    If its a health assessment you should normally be given plenty of notice via text or letter as to the date and time that the assessment will occur

    In your case it looks like DWP decided an assessment wasn't needed and your claim has gone straight to a decision maker.
  • JonnycJonny
    JonnycJonny Member Posts: 19 Listener
    Thank you for the explanation.

    I was in the middle of something and then the phone rings without warning. 

    It was unsettling being unprepared for something so important in my life !

    I guess the DWP filter out those cases that need clinical input fom ATOS or CAPITA from those which can be considered on the merits of the submitted paperwork.

    Best wishes to you.
  • janer1967
    janer1967 Member Posts: 15,196 Disability Gamechanger
    Hi @JonnycJonny

    Exactly the same happened to me when it is a DM calling it is a paper based assessmrnt with the DM just wanting bit more info before making a decision 

    Great news 
  • JonnycJonny
    JonnycJonny Member Posts: 19 Listener
    Thank you for your reply - recovering from the shock now 

    Best wishes to you.
  • kimbychick
    kimbychick Member Posts: 33 Connected
    Hi, do you mind me asking, is it a private number that they call from? 

    My review form has been with them for 3 weeks so maybe still a bit too soon for a call but I would like to know what to possibly expect.

    Thanks
  • janer1967
    janer1967 Member Posts: 15,196 Disability Gamechanger
    Hi @kimbychick

    Just to clarify this is rare for review to be done this way must have an assessment like when you first apply 

    The review forms are normally sent out 6 months in advance to allow time for process to be complete b4 current award ends 

    So that is an indication of how long it can take 

    3 weeks isnt long at all especially with current backlogs 

    But yo answer your other question it was a private number my call was from 
  • JonnycJonny
    JonnycJonny Member Posts: 19 Listener
    edited February 2021
    Hi, The call was from PIP - it was not from a private number.

    I returned my review form at the beginning of December - so it took them a couple of months to get in touch.

    I had been expecting a clinical assessment from ATOS or CAPITA on the phone at some stage but pre-arranged !

    It was definitely a non clinician I spoke to  - a DWP decision maker who ran through certain points on my form that needed some clarity - well at least that is what she said. I had no time to prepare which was very off putting

    Best wishes to you.


  • kimbychick
    kimbychick Member Posts: 33 Connected
    I can imagine how alarming that would be. I would have gone into s state of panic.

    Is that an 0800 or 0345 number then? 

    I wish you luck. Please let us know of any updates.
  • JonnycJonny
    JonnycJonny Member Posts: 19 Listener
    Hi, I have PIP stored as a contact on my phone. It was an 0800 number.

    PIP appeared on my phone screen when the telephone suddenly rang.

    Will update you.

    Best wishes
  • leeCal
    leeCal Member Posts: 5,229 Disability Gamechanger
    edited February 2021
    These appear to be the numbers for PIP, I received a call from the very top number.
    @kimbychick
    PIP departmentContact number
    PIP claims0800 917 22 22
    PIP claims (textphone)0800 917 7777
    PIP enquiry line, complaints, appeals, changes0800 121 4433
    PIP enquiry line (textphone)0800 121 4493

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  • woodbine
    woodbine Community Co-Production Group Posts: 7,181 Disability Gamechanger
    In Dec 2019 same thing happened with my OH's renewal a 10 minute phone call and was told there and then the award would say the same.
    Be extra nice to new members.
  • kimbychick
    kimbychick Member Posts: 33 Connected
    Thanks for all your comments. Its always good to hear other people's experiences.

    I had been expecting to be written to in advance but now I know I may be called out the blue! 
  • JonnycJonny
    JonnycJonny Member Posts: 19 Listener
    A promised update - exactly a week on from the scary out of the blue call from the DWP decision maker I have received written confirmation that my award has been renewed for a further term 'without the need for a face to face consultation' - obviously a generic phrase as there are no face to face consultations currently happening.

    Decision was made on the strength of the paperwork I provided and the severe impact my condition has on Daily Living activities - as I detailed in the review form.

    Big advice to everyone - treat the review like a fresh claim and detail exactly how your disability impacts your daily life - DO NOT focus on your diagnosis or medical treatment. 

    The decision maker  made no medical references whatsoever on the phone - she stuck to the descriptors.

    Best wishes to all.







  • janer1967
    janer1967 Member Posts: 15,196 Disability Gamechanger
    Great news thanks for the update 

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