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Dentist treatment and questioning by staff

JonaJona Member Posts: 12 Listener
Hi...
I am on LCWRA and as youll likely know....there is no card i can show to the dentist's i am now attending...So i showed them a printed copy of my allowance for the month....£blotted out but name,address etc all there to verify..

But upon giving this info...the lady stated, if you do not receive UC....then  you will be charged and fined. Fortunately, no one else was in the waiting room, due to the covid restrictions....but will this be said to me everytime i have treatment there?.....i know someone else on UC LCWRA and they told me they never had this said to them.....its very embarrassing..!

Replies

  • janer1967janer1967 Community champion Posts: 7,305 Disability Gamechanger
    Hi and welcome 

    This was very unprofessional and I would suggest you speak to the practice manager so this can be dealt with so it doesnt happen to you or anyone else 
  • JonaJona Member Posts: 12 Listener
    janer1967 said:
    Hi and welcome 

    This was very unprofessional and I would suggest you speak to the practice manager so this can be dealt with so it doesnt happen to you or anyone else 
    Many thanks......what i did forget to mention , is that the receptionist stated they had to tell me this...As i queried the statement at the time...ie i actually said " i'm hardly going to try and get free treatment by fraud, after showing you my identity and driving license"....but they just repeated it again...

    Do you know of a way i can prove i am on LCWRA? as tax credits use to have a card but with  UC , im having to arrive to places, showing a crude print off of my payments...?  many thanks for any help
  • janer1967janer1967 Community champion Posts: 7,305 Disability Gamechanger
    Hi again 

    There is no card but maybe you can log onto your account on your phone and show the statements 

    I'm not sure most places I think the surgery fill in the claim form and then when sent off they use your ni number to check its valid  claim 
  • JonaJona Member Posts: 12 Listener
  • calcotticalcotti Member Posts: 434 Pioneering
    Jona said: Do you know of a way i can prove i am on LCWRA? as tax credits use to have a card but with  UC , im having to arrive to places, showing a crude print off of my payments...?  many thanks for any help
    You don't get entitlement to free dental by having LCWRA.

    You are entitled to free dental care if you are a UC claimant and your earnings shown on your statement for the previous assessment period were below the applicable threshold. If you are in a household with variable income this means you might qualify for free dental care some of the time but not all of the time.

    https://www.nhs.uk/nhs-services/help-with-health-costs/help-with-health-costs-for-people-getting-universal-credit/


    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • mikehughescqmikehughescq Member Posts: 5,334 Disability Gamechanger
    There is another side to this worth mentioning. 

    The relevant form referred only to receipt of ESA until recently. Many people in receipt of UC, unable to see a box which applied to them, ticked the ESA box and never thought to write “UC” next to it. The outcome of this was that NHS checks spotted that UC was not being paid and there was a significant national spate of people being billed large amounts for their treatment which they didn’t see coming and couldn’t afford. Fines too. Worse still, in many cases, the checks were wrong and people were entitled to free dental treatment but found their time being used to challenge charges and fines. 

    As of this were not bad enough the dental practices who would normally be paid by refunds from the NHS found themselves significantly out of pocket when the NHS said they weren’t paying them for potentially fraudulent claims. So, distressed patients and out of pocket dental practises. Always useful to remember that such practises are not on well off areas. Much of their patient list would be on benefits so income would not be stunning to begin with. Add in a further reduction from C19. An unholy mess. 

    Put in this context then I hope you can see why a dental practise, which might otherwise have trusted without question that tick you put in the box, might now feel obliged to make damn sure you weren’t carelessly shafting yourself and them in the process.

    Fully appreciate you may not have liked the way they said what they said but then confidentiality in NHS practises is limited. Hopefully you’ll appreciate it almost certainly wasn’t just you and there is absolutely a logic for it.
  • calcotticalcotti Member Posts: 434 Pioneering
    There is also an entitlement checker here
    https://www.gov.uk/help-nhs-costs
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • JonaJona Member Posts: 12 Listener
    There is another side to this worth mentioning. 

    The relevant form referred only to receipt of ESA until recently. Many people in receipt of UC, unable to see a box which applied to them, ticked the ESA box and never thought to write “UC” next to it. The outcome of this was that NHS checks spotted that UC was not being paid and there was a significant national spate of people being billed large amounts for their treatment which they didn’t see coming and couldn’t afford. Fines too. Worse still, in many cases, the checks were wrong and people were entitled to free dental treatment but found their time being used to challenge charges and fines. 

    As of this were not bad enough the dental practices who would normally be paid by refunds from the NHS found themselves significantly out of pocket when the NHS said they weren’t paying them for potentially fraudulent claims. So, distressed patients and out of pocket dental practises. Always useful to remember that such practises are not on well off areas. Much of their patient list would be on benefits so income would not be stunning to begin with. Add in a further reduction from C19. An unholy mess. 

    Put in this context then I hope you can see why a dental practise, which might otherwise have trusted without question that tick you put in the box, might now feel obliged to make damn sure you weren’t carelessly shafting yourself and them in the process.

    Fully appreciate you may not have liked the way they said what they said but then confidentiality in NHS practises is limited. Hopefully you’ll appreciate it almost certainly wasn’t just you and there is absolutely a logic for it.
    I receive LCWRA UC and live alone....as far as i could see...i am entitled...but given the information youve supplied,it seems i cant be wholly sure!
    I actually received a fine approx 3yrs ago, from the nhs, due to a dental charge. I had to contest it and had it reversed. Even though another scope member linked me to the self checker....im still not sure i am entitled ?   As i mentioned, i live alone and the only income is LCWRA. How could i afford dental treatment without help?
  • JonaJona Member Posts: 12 Listener
    There is another side to this worth mentioning. 

    The relevant form referred only to receipt of ESA until recently. Many people in receipt of UC, unable to see a box which applied to them, ticked the ESA box and never thought to write “UC” next to it. The outcome of this was that NHS checks spotted that UC was not being paid and there was a significant national spate of people being billed large amounts for their treatment which they didn’t see coming and couldn’t afford. Fines too. Worse still, in many cases, the checks were wrong and people were entitled to free dental treatment but found their time being used to challenge charges and fines. 

    As of this were not bad enough the dental practices who would normally be paid by refunds from the NHS found themselves significantly out of pocket when the NHS said they weren’t paying them for potentially fraudulent claims. So, distressed patients and out of pocket dental practises. Always useful to remember that such practises are not on well off areas. Much of their patient list would be on benefits so income would not be stunning to begin with. Add in a further reduction from C19. An unholy mess. 

    Put in this context then I hope you can see why a dental practise, which might otherwise have trusted without question that tick you put in the box, might now feel obliged to make damn sure you weren’t carelessly shafting yourself and them in the process.

    Fully appreciate you may not have liked the way they said what they said but then confidentiality in NHS practises is limited. Hopefully you’ll appreciate it almost certainly wasn’t just you and there is absolutely a logic for it.
    ps......quote:you receive Universal Credit, which includes an element for a child, or you (or your partner) had limited capability for work (LCW) or limited capability for work and work-related activity (LCWRA), and you either had no earnings or net earnings of £935 or less in your last Universal Credit assessment period
    end quote:

    Sorry for my ignorance...but what is classed as earnings?.....is this my UC payment per month?
  • hasshass Member Posts: 94 Connected
     Hi all 

    Hope your all ok.
    This is shocking and highly un proffessional. 
     I would make a complaint 
  • calcotticalcotti Member Posts: 434 Pioneering
    Jona said:Sorry for my ignorance...but what is classed as earnings?.....is this my UC payment per month?
    Earnings are income from employment. If you are not working you have no earnings.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • Adrian_ScopeAdrian_Scope Testing Team, Community Team Posts: 7,941 Scope community team
    Hi @Jona, I'm sorry you felt embarrassed by their questioning, I think most people would have felt the same in your position.
    I don't believe Mike's intention was for you to question your own entitlement, he was highlighting why dental surgeries may be checking it more stringently.

    From what you've described it sounds like you qualify. :)
    Senior Community Partner
    Scope

    If you have a few minutes to spare, we'd appreciate your feedback on our online community.
  • JonaJona Member Posts: 12 Listener
    Hi @Jona, I'm sorry you felt embarrassed by their questioning, I think most people would have felt the same in your position.
    I don't believe Mike's intention was for you to question your own entitlement, he was highlighting why dental surgeries may be checking it more stringently.

    From what you've described it sounds like you qualify. :)
    I hope i didnt come across like that.,......Mikes comment was spot on.....no problems at all
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