no payment

estpow

hi im so fed up. been receiving 148 pound every 2 weeks since last may from esa. been assessed . told i qualify for the support group. so payment off them this morning . 22.30 ?????? shudnt it go up and not down ????  im so fed up of bein in constant pain and this is setting off my mental health problems bigtime . can anyone tell me wat im sopposec to do . ? no one even botheted to let me know that i wudnt get my even basic esa today .?

MarkM88

I would ring ESA this morning because they are the ones that are going to be able to tell you what’s going on. 

estpow

i rang them . took 1 hour to answer then put me on hold for 20 minutes then told me they would.look into it  cause no one seems to know. she say that someone will call me within 3 working days . no help at all.  

janer1967

Hi there 

It sometimes happens that by adding on a new entitlement it cancels out other elements by error 

They will sort it out try not to worry 

Caz_Alumni

Sorry to hear about your difficulties and delays @estpow - that must be really frustrating for you. How are you doing after this morning?

As @janer1967 says, try to look after yourself as best you can whilst you're waiting for them to get back to you. It's good that you've managed to get in touch and you know to expect a call-back in the next 2 or 3 days. In the meantime, keep talking to us on the community and we'll try to keep you occupied whilst you're waiting to hear back!

Give us a shout if there's anything more we can be doing to help 

@Caz_Scope

estpow

thankyou .  they rang me back just now . i will hav a payment on friday there was a communication lapse somewhere. ive got so much going on at t

estpow

got so much going on at the minute . my mind is totally exhausted . feel a little bettter now that i know i have been heard and it is getti g sorted . so thanks avin x

Adrian_Scope

I'm glad it's all been resolved @estpow.