UC are pushing me over the edge with their constant mistakes and miscalculations.

Katie94

Hello, I am mostly here to rant about my current experiences with UC and was wondering if anyone is receiving the same treatment, or if anyone had any advice. 

In January I was reassured I would get x amount of housing payments for my rent once my housemate moved out in May - I asked in advance so that I could calculate if I could afford to live here alone or not. They reassured me that I can, so I signed for 1 year tenancy. My housemate has now moved out and UC have decided to give me £220 LESS than what they told me I would be getting. I repeatedly ask how they calculated this and why they reassured me a larger amount, and they do not answer me, they just copy and paste their message saying "You are getting x amount". 

So far, Universal Credit has calculated all my benefits wrong and given me significantly less than what I'm entitled to (according to their own websites and gov calculators). They keep adding random things onto my claim that I never declared (that I have children when I don't, that I have extra people living with me that I don't, that I have extra bedrooms that I don't, etc). I am constantly given text reminders to upload evidence for all of these things, or having money randomly deducted from my benefits due to these things, despite me constantly and regularly updating them that none of these claims are true and that I don't know where they have pulled this information from.

They are usually rapid at responding to me if I have something I need to do, but they take 10 days between each reply to me when I point out that they have miscalculated something or made a mistake.

I suffer GREATLY from several mental health disorders and this is seriously pushing me over the edge. The fact that I'm on UC really hurts my ego and self worth enough, and now I have to battle daily to be given the bare minimum of what I'm entitled to - and it makes me feel like absolute scum. I hate it. I have expressed that they are making my mental health significantly worse and I am very polite in asking them for very basic things such as to explain to me why they make these mistakes - and they choose not to. I feel like they purposley want to push me over the edge so I'm one less person to give money to.

janer1967

Hi there 

I am sorry to hear what is happening to you 

I suggest contacting welfare rights they can help to let you know what you are entitled to and help sort out the situation with you 

Hope you get sorted 

Ross_Alumni

Hello @Katie94

Welcome to the community, I'm sorry to read what you've been through and the impact it has had on your mental health, I hope the advice from other members will be helpful for you.

We have sent you an email from community@scope.org.uk, it would be great if you could get back to us.