Contact UC via phone?

sky982

I was just wondering if theres a way to contact UC other than the journal. I am having an issue with verifying that I am in receipt of PIP so I can receive the one bedroom housing rate rather than the shared. the people on UC journal say it doesn't show I'm receiving it 'pip will notify us once its been actioned', although ive been on pip for years. I rang PIP and they sent me a letter to then send to UC to show I'm on pip, they said it should already show I'm on it. UC journal people don't seem to want to help so I dont know what else to do.

calcotti

https://www.gov.uk/universal-credit/contact-universal-credit
Ask them if they can give you a link so that you can send them a copy of the award letter.

wilko

when I was having trouble with the UC journal I requested a telephone call to sort it out and that’s what happened and all ok now.