Not received my payment

Dave2378

Hello 

i did did not receive my esa today and have not got any letters from DWP about any assessments or face to face. I am a homeless guy who depends on this payment to survive and having depression and anxiety really is affecting me so much.. I hope some one can help, does any know if any problems with Esa my payments go into my bank every 2 weeks on Wednesdays.. Thanks 

janer1967

Hi there 

All you can do is give them a call as we don't know reasons why 

chiarieds

Hi @Dave2378 - I see you've just joined the community, & I'm sorry to read about your problems. I don't know why, but every so often we get our members saying their ESA payments haven't come through. As Jane says, you will need to ring them to get this sorted. They usually do a manual payment for you which you should receive quickly.

As far as being homeless goes, is anyone trying to help you? Shelter is a good charity to try if not: https://www.shelter.org.uk/

Have you got a GP who may be able to help you with your anxiety & depression?

Emilyb81

Might possibly be a day late cos of the bank holiday? But they normally pay things earlier rather than late so may be a mistake but it's all guessing really unfortunately you will have to make the dreaded call ?? hopefully it's something that's easy to sort out! I'm sure it will be... Good luck and stay safe! 

Dave2378

Thanks guys for your messages.. Does any know the correct 0800 to call Esa..

chiarieds

Hi @Dave2378 - from what I can see online it's 0800 169 0310 for an existing claim (Mon - Fri 8am - 6pm)

Dave2378

Hi guys 
just a quick question, I have my brother address as a care of address, me and his wife do not get along can she tell Royal Mail to stop.. Bec I have asked my brother if any letters and he told me "no letters". I am thinking maybe she has blocked all my letters. 

MarkM88

It’s more than likely just a clerical error. The sooner you call the sooner it’s rectified. 

Cher_Alumni

@Dave2378 Hello and welcome to our community!  How are you doing?

Did you ring the ESA helpline number?  If so, what did they advise?  They are best placed to advise on what's happening, and I hope they can provide you with some answers and hurry your payment.  If things are financially tight, then you might also want to see if your bank has a vulnerable customer team who can offer some personalised support.  Are you managing okay food-wise?

With regards your concerns about postal arrangements, do you have an alternative address where post could get delivered?  This could be something you discuss with Shelter, as-well as getting advice around help with your housing situation.  You can contact Shelter online over or over the phone and they are an excellent team.

Is your GP providing support in connection with your anxiety and depression?  I'd definitely recommend keeping them up to date with what's going on and how you're feeling so they can support you through this difficult time.  While, in addition to this, you can contact various mental health organisations free anytime of the day; these are:

• The Samaritans on 116123 or by emailing jo@samaritans.org.
• Text 'SHOUT' to 85258 to speak with a trained crisis volunteer from SHOUT
• Find a local urgent NHS mental health helpline

I'm going to email you now to see if there is any other way we can provide help, so please keep a look out for that.

Take care and keep us posted.  

Dave2378

I don't know how to say but.  My depression and anxiety    as got to all time high due to stress of not eaten and worry and panic over this Esa.. I'm sorry guys but I think it is time for me, thank u to all for your help and support...even my own brother does not want to help get this sorted out with me.. So better I 

Emilyb81

What's happened? Have you spoken to them yet hun?? 

Emilyb81

Try your best to shut your head up please because its f-ing with you right now! I have the same thing negative thinking all day long it makes me believe I should not be here either but its all nonsense! This is just a small issue that needs to be dealt with asap? They will sort the payment out when you call them? Please remember you are here for a reason? We go through a lot of **** but when we come out the other side battered and bruised we can maybe help someone else who has the same stuff happening? You are not pointless or worthless?! Just the opposite! 

Dave2378

Bec of my depression and anxiety I normal have my brother talk to them. As well as been homeless..I am with my brother but this time my brother is not going to help bec of his wife telling him not to help.. This is why I really need to talk to them before their close my esa. 

Emilyb81

Do you have any support workers? 

Emilyb81

I don't actually know what the procedure would be if someone needs to speak on your behalf? I am sure it can be done if you give permission but again I don't know how that's done so hopefully someone else here will know? Hang tight hun there's still hours left of the day you will get this sorted out! :-) its not as negative as it seems! 

Ross_Alumni

Helllo @Dave2378

I have just sent you an email from community@scope.org.uk, it would be great if you could give it a read and get back to us