Pip telephone assessment- is it a video call or normal phone call? Are they nice? Can I have notes? — Scope | Disability forum
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Pip telephone assessment- is it a video call or normal phone call? Are they nice? Can I have notes?

kerryjayne_49
kerryjayne_49 Member Posts: 5 Listener
edited June 11 in PIP, DLA, and AA
Hi I'm new today.

I have a telephone assessment next week and really was looking for some answers.please .. I'm pooping myself

On the first letter I got it said I have to d/l an app..but on the second letter it said they will be calling me.

Is it a video call or just normal telephone?
Are they nice people?
Mine is for MH and I'm really forgetful, can I write things down and refer to it whilst on the phone?

Thank you 

Comments

  • janer1967
    janer1967 Member Posts: 12,213 Disability Gamechanger
    Hi and welcome 

    Prepare by reading through your apication form and having it with you 

    Yes you can prepare notes to refer to and I would suggest writing down 2 examples for each descriptor of what happened when you tried to do the task how you do it , if you need support or any aids   if you can't do it why not , can you do it safely   reliably and repeatedly.  Are there any consequences eg accidents   pain , fatigue   can't repeat it 

    The assessors are gently speaking nice they may ask questions You don't think relevant but they are trying to find out how you are affected 

    Lots 9f advice in our pip section but don't dwell on negative outcomesots apply successfully 


    Here to help with my experience in hunan resources and employment rights 
  • kerryjayne_49
    kerryjayne_49 Member Posts: 5 Listener
    Thank you for your advice 
  • JustJulie
    JustJulie Member Posts: 5 Listener
    If you look online you will see how PIP award points and it tells you what answers are required to what category you will be graded to.  If you as someone else suggested keep a copy of what you have told them with you that will help.  Be sure to be honest but do not downplay anything as they will mark it lower if you do.  They are there to help you not worry you Thanks and good luck

  • kerryjayne_49
    kerryjayne_49 Member Posts: 5 Listener
  • mikehughescq
    mikehughescq Member Posts: 7,445 Disability Gamechanger
    edited June 11
    It can be a long call. Find a quiet place with a good signal. Have a fully charged phone and a can and some biscuits to hand. Go to the loo beforehand. Try to remember that there are no trick questions and what you need to avoid are yes/no answers. You need to get across what you can or cannot do reliably. That’s the key word. 

    It’s also useful to remember that it’s not their job to simply note or accept everything you say. They are there to form an opinion to give to a decision maker. Their opinion of your points score may be different to yours. It’s not a crime and it doesn’t mean you are being accused of lying etc. 
  • kerryjayne_49
    kerryjayne_49 Member Posts: 5 Listener
    Thank you   is it a video call?
  • janer1967
    janer1967 Member Posts: 12,213 Disability Gamechanger
    It's just phone call 
    Here to help with my experience in hunan resources and employment rights 
  • kerryjayne_49
    kerryjayne_49 Member Posts: 5 Listener
    Thank you 😊

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