How have you found the transition from legacy benefits to Universal Credit? Have your say

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The Citizens Advice Research

Citizens Advice are doing some research on understanding people’s experiences of moving from legacy benefits, such as Employment and Support Allowance (ESA), Jobseekers Allowance, Income Support, Housing Benefit, and Working and Child Tax Credits, onto Universal Credit. 

They want to capture how claimants expect to adjust to Universal Credit, including what parts of managing a claim are areas of concern e.g. adapting to an online benefit, or the monthly payment. They are particularly interested in hearing from disabled people previously in receipt of a Severe Disability Premium (SDP).

The survey should take no longer than 10 minutes to complete. Participation is entirely voluntary and you can stop and withdraw at any time. Click here to take part in the survey.

Who can take part?

They would like to hear from people who: 

• are preparing to move from their existing benefits to Universal Credit
• were previously claiming other benefits and have recently started a Universal Credit claim
• were previously claiming other benefits, and have submitted their Universal Credit claim, but have not yet received their first Universal Credit payment

Privacy Notice

They will use the answers you give about your situation and how it affects you to build an understanding of the challenges and concerns people face when moving over to Universal Credit. 

All responses to the survey are anonymous and confidential. Your response to this survey will be stored securely on their internal systems for up to 3 months, but anonymised data will be kept for up to 5 years. Your information will only be kept for as long as they need it.

Your personal data will be stored securely in line with the data protection law and in accordance with our privacy policy


Remember to complete the survey now- your feedback is really important!