Does the DWP have an email address?

Sam01

Hi all, I want to contact the DWP about a non urgent enquiry but unfortunately the last time I called them, I was stuck on hold for 40 minutes. I have been looking for a contact email address but cannot find one. Can someone confirm if they do have a contact email address and if so, what it is. Thanks in advance.

leeCal

The email address is an online form, scroll down half a page for it on the following link
https://www.gov.uk/guidance/contact-the-department-for-work-and-pensions-about-its-policies

🙂

Sam01

leeCal said:

The email address is an online form, scroll down half a page for it on the following link
https://www.gov.uk/guidance/contact-the-department-for-work-and-pensions-about-its-policies

🙂

Amazing thank you very much Lee.

Ross_Scope

Glad that Lee has been able to help you out @Sam01  

mikehughescq

That’s for policy questions. It will get passed on but it’s not an email address for claimants to resolve non-urgent case issues. What you actually want is [email protected] 

Ross_Scope

Thanks for sharing that @mikehughescq. Is that contact information in the public domain anywhere? As the OP says they have been looking for an email address, and I've spent plenty of time myself in the past wondering whether they can be contacted by email. If that is publically available, it's not very straight forward to find.

mikehughescq

They’re doing a piece of work at present to make email available as a reasonable adjustment. Big task though. 

As for that email address, I think I may have first come across it at http://ukbenefits.info/what-is-the-dwp-email-address-for-complaints/ but it originally came from https://youreable.livingmadeeasy.org.uk/showthread.php?17793-E-mail-Complaint-address

dave392

I was given same email address as @mikehughescq shared by a complaint compliance officer to send documentation but when I rang to check said documents had been received I was told by telephone clerk dwp don’t receive emails so unsure 

mikehughescq

Utter nonsense. There are a number of them who hide behind data security and GDPR as an excuse to not deal with incoming email but of course they receive emails. Every day.

Peter99

In regarding appeals and MR, the direct email to the Decision Makers is:
[email protected]

This can be your evidence that you have submitted something to DWP 

Peter99

@dave392
Of course DWP would say they don't receive email so they won't have to deal with anything that doesn't suit them.