If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.
Find out how to let us know if you're concerned about another member's safety.
Find out how to let us know if you're concerned about another member's safety.
Is it legal for there to be no ground floor access to toilets in social venues?

margaret6mary6
Community member Posts: 5 Listener
Hello. I had embarassing moment after lunch in a restaurant. Two people with me, had to virtually carry me up two flights of stairs to the toilet. There was no ground floor toilet. Is this still legal
Comments
-
Hi and welcome to the community
I'm not sure but I think only premises built after a certain date have to be accessible and provide accessible facilities
I may be wrong
Being a wheelchair user i come across this often
I hope others will be able to give you a definitive answer -
@margaret6mary6
Hi there
If I have copied the link correctly, you may find it contains useful info.
Disabled guests | VisitEngland (visitbritain.org)
-
Hello @margaret6mary6
I'm sorry that happened to you and can appreciate it being embarrassing. Toilet access is a fundamental need and without it, disabled customers face a huge barrier in accessing services in a dignified way.
Services have a duty to make reasonable adjustments so that both disabled and non-disabled people can access them equally. To my knowledge there are two pieces of government legislation/guidance related to this and the provision of disabled toilets:
Whilst the onus is on what it is reasonable for a service to do - see this Citizen's Advice webpage on 'Duty to make reasonable adjustments' which further states:If someone doesn’t cooperate with their duty to make reasonable adjustments, the Equality Act says it’s unlawful discrimination. You can ask the person or organisation to make the necessary changes. If they refuse, you can make a discrimination claim under the Equality Act.To speak more about this with someone trained in this area, I'd highly recommend speaking with the Equality Advisory Support Service (EASS) who have a helpline: 0808 800 0082 which you can contact between Monday - Friday: 9am - 7pm and Saturday: 10am - 2pm.
Just to let you know, I've tweaked the title of your thread and moved it to our Disabled people's category to make it more visible to other members.
I hope today is a good one for you. Take care and you know where we are if you need us.Online Community Co-ordinator
Want to tell us about your experience on the online community? Talk to our chatbot and let us know.Concerned about another member's safety or wellbeing? Flag your concerns with us. -
Note that Part M of the Building Regulations only applies when building works are being carried out - it doesn't mandate the carrying out of building work.Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
-
A quick question @Cher_Scopeor anyone else
The regulations you shared are all from 2010 so does that mean prior to then they did not apply
I an interested to know as I said in my reply are there any regulations for old premises
I would imagine it wouldn't be considered reasonable adjustments if the cost of providing access and accessible facilities is too high
As is the same in employment law -
Hi @janer1967
To my knowledge (others may have more insight), the Equality Act 2010 superseded the Disability Discrimination Act 1995 of which point 21 relates to the 'Duty of providers of services to make adjustments'. Again what is 'reasonable' seems to be the key word.Online Community Co-ordinator
Want to tell us about your experience on the online community? Talk to our chatbot and let us know.Concerned about another member's safety or wellbeing? Flag your concerns with us. -
There is some guidance here
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/85011/disability.pdf
Page 7 includesWhat is reasonable will depend on all the circumstances, including the cost of an adjustment, the potential benefit it might bring to other customers (ramps and automatic doors benefit customers with small children or heavy luggage, for example), the resources an organisation has and how practical the changes are.So providing a ground floor toilet (or a lift to the upper floor) will be a completely different proposition for a small coffee shop with half a dozen tables to a large restaurant. The latter will have more space to accommodate change and may have greater financial resources.
Ultimately what is reasonable is a matter for the courts.
More guidance here
https://www.equalityhumanrights.com/sites/default/files/servicescode_0.pdfInformation I post is for England unless otherwise stated. Rules may be different in other parts of UK.
Brightness
Categories
- All Categories
- 12.8K Start here and say hello!
- 6.5K Coffee lounge
- 33 Games room
- 422 Cost of living
- 4.4K Disability rights and campaigning
- 1.9K Research and opportunities
- 209 Community updates
- 9.1K Talk about your situation
- 2.1K Children, parents, and families
- 1.5K Work and employment
- 784 Education
- 1.6K Housing and independent living
- 1.4K Aids, adaptations, and equipment
- 609 Dating, sex, and relationships
- 370 Exercise and accessible facilities
- 756 Transport and travel
- 30.3K Talk about money
- 4.2K Benefits and financial support
- 5.1K Employment and Support Allowance (ESA)
- 16.4K PIP, DLA, and AA
- 4.6K Universal Credit (UC)
- 6.2K Talk about your impairment
- 1.8K Cerebral palsy
- 855 Chronic pain and pain management
- 156 Physical and neurological impairments
- 1.1K Autism and neurodiversity
- 1.2K Mental health and wellbeing
- 322 Sensory impairments
- 815 Rare, invisible, and undiagnosed conditions
Complete our feedback form and tell us how we can make the community better.