If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

I withdrew my money yesterday. I had a seizure on my way home and lost it. Can DWP do anything?

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jaybenson
jaybenson Community member Posts: 7 Listener
edited August 2021 in Universal Credit (UC)
Hi everyone hope youse are all well ! I got paid yesterday so like I do every month go to the bank and draw the lot out and get home quick due to my illness. On my way home I suffered a seizure and lost all my money every penny don't know what happened to it so I phoned police told them my situation. Then I phone dwp explain I've lost my rent money my food money my bills every thing realy . They said they couldn't help me and told me to borrow money to pay my rent ? Can they do this ?? 

Comments

  • MarkM88
    MarkM88 Community member Posts: 3,127 Connected
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    Unfortunately I believe the DWP have no responsibility in this situation. They have paid you, I know this might sound harsh, but they have no responsibility with regards to what happened after that. 

    Do you have family or friends that might be able to support you? 

    Is there a reason why you always withdraw your money? Can you not make card payments? 
  • janer1967
    janer1967 Community member Posts: 21,964 Disability Gamechanger
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    Hi there 

    I am sorry this has happened you must be so worried 

    Did anyone assist you when you had your seizure or would there be any cctv in the area for police to look at 

    As above regarding the lost money dwp ars not responsible for what happened to the money once they had paid you and you withdrawn it 

    I would suggest you sort out paying bills and rent by direct debit and shopping on your card rather than using cash 

    Your bank will help you set it all up 
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