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Hi! I've been waiting 9 months for a UC50 decision. Shouldn't it be done in a reasonable timeframe?

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Sh4d0ws87
Sh4d0ws87 Community member Posts: 4 Listener
edited August 2021 in Universal Credit (UC)
Can anyone help me I’ve been waiting 9 months for UC50 decision and still nothing does it not have to be done within a reasonable timeframe ? 
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  • janer1967
    janer1967 Community member Posts: 21,964 Disability Gamechanger
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    Hi and welcome to the community 

    There are no fixed timescales and they are taking a long time in many cases 

    You don't mention if you have had your assessment yet that is where the big delays are 

    After assessment it takes around 8 to 10 weeks for the decision 

    Try calling the assessment company to give them a nudge 
  • Sh4d0ws87
    Sh4d0ws87 Community member Posts: 4 Listener
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    I’ve called and was basically told off saying Universal credit shouldn’t be telling you to call us . And no I’ve not even been for assessment yet been waiting since December 2020 
  • Sh4d0ws87
    Sh4d0ws87 Community member Posts: 4 Listener
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    I’ve chronic pancreatitis and really bad mental health problems amenity and depression. they have had my file since December 2020 uc 50 I’ve also applied for pip may 2021 and nothing from either 
  • janer1967
    janer1967 Community member Posts: 21,964 Disability Gamechanger
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    Unfortunately you are not the only one in this situation 

    All you can do is wait Unfortunately 
  • Sh4d0ws87
    Sh4d0ws87 Community member Posts: 4 Listener
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    Ok Thankyou for your help 
  • poppy123456
    poppy123456 Community member Posts: 57,119 Disability Gamechanger
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    HI,

    Janer is correct, there are delays for assessments. The longer delays for some people could be because some people need face to face assessments, as they have now started back up people are being contacted slowly.

    Telephone assessments are continuing for some people but they seem to be quicker than the face to face ones.

    I claimed UC for my daughter in January and had her form about 5 weeks later. That was returned and her appointment for the assessment was by telephone at the very end of June. The decision was made a week later.

    You can try ringing the Health Assessment Advisory Service (these are the ones that do WCA's) to see what the status of your claim is. See link for contact details. https://www.chdauk.co.uk/

    For PIP there's also huge delays and DWP are estimating about 10 months for a claim.

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Cher_Alumni
    Cher_Alumni Scope alumni Posts: 5,734 Disability Gamechanger
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    Hello and a warm welcome to the community @Sh4d0ws87

    I wish we could give you better news, but I'm afraid both PIP and UC systems have experienced increased demand over the last 18 months (in addition to other difficulties brought about by the pandemic), so many decisions are taking much longer than usual. 

    You mention that you have some mental health conditions, are you managing these okay at the moment and do you have enough support?  I realise waiting can add to anxiety but I hope knowing you aren't alone makes it a little easier.

    Just to advise: I've amended the title of your thread and moved it to our UC category to help others spot it who may have the same question.  Take care and please ask away with any other questions.
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  • abbyk41
    abbyk41 Community member Posts: 96 Connected
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    Two or three years ago I applied for that it took well over a year before I got a decision I did get all money backdated and I didn't have a phone assessment it was done on paper I believe but yes that was before covid to  pip I applied in March this year it took a month for them to get my paper work I had phone assessment last week do that's my time scales 
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