Esa not been paid

Options
kelly_s
kelly_s Community member Posts: 3 Listener
Hi I'm on esa support group my payment was due today I've not been paid I have a mental health condition I'm really worried,  due to bank holiday I can't contact them till tomorrow

Comments

  • poppy123456
    poppy123456 Community member Posts: 57,297 Championing
    edited August 2021
    Options
    HI,

    Payments due today were supposed to be in the bank on Friday so check you didn't receive it then. If you haven't there's a number of reason which it could be... have you had a recent work capability assessment? A recent PIP assessment? Even then we can only guess what the reason is so you'll need to ring them once they open tomorrow.
  • kelly_s
    kelly_s Community member Posts: 3 Listener
    Options
    Hi no I’ve had no recent assessments 
  • MarkM88
    MarkM88 Community member Posts: 3,127 Connected
    Options
    You’ll just have to wait until tomorrow to ring then, as advised it should have been paid on Friday anyway not today. 
  • kelly_s
    kelly_s Community member Posts: 3 Listener
    Options
    We had a letter Friday  saying we had to pay £10 a week back due to my partner working a few years ago a couple of hours a day he believed he was allowed as a Esa assistant told him on the phone he was allowed and it wouldn’t affect benefits he was lied to but we’re unable to prove it, they sent a letter last year saying it was agreed for payments to be stopped so they stopped the reduced payments, yesterday we received a letter saying money was being reduced again 
  • calcotti
    calcotti Community member Posts: 10,010 Championing
    Options
    kelly_s said:
    .. they sent a letter last year saying it was agreed for payments to be stopped so they stopped the reduced payments, yesterday we received a letter saying money was being reduced again 
    Recovery of overpayments was suspended last year due to pandemic.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.