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New Style ESA telephone interview with work coach ? ( support group )

Hello everyone I hope your all staying well and sorry to bother you I’m just looking to get some advice please with regards to New Style ESA and a phone call received yesterday out of the blue and then a letter today.

The number that called yesterday was a 0800 number on my partners phone as she’s the claimant and im her career but i didn’t answer it as I don’t answer calls to anyone I don’t know so instead i googled the number and it was the DWP 

This was obviously worrying as we had no idea they were calling and then today the post has arrived with a letter from New style ESA saying they tried to call yesterday but was unable to speak to us about her claim 

The letter then states that a telephone interview has been set up for next week with a work coach ? My partner is in the support group so not sure why she would be having a interview with a work coach ?

It then states in the interview she will need to agree to do certain things to continue to get new style ESA, this is known as your claimant commitment. It then states it will not include any work related activities?

Has anyone had this before that can give me some clarification on what its all about please ? 

Best regards 


Comments

  • poppy123456
    poppy123456 Member Posts: 23,752 Disability Gamechanger
    edited October 7
    HI,
    Are you 100% certain that your partner is in the Support Group? Did they have a work capability assessment and receive a decision letter?
    If so then you're correct, there's no work commitments when in the Support Group and no appointments either.
    You mention claimant commitments which refers to Universal Credit and not ESA.
  • bigben1984
    bigben1984 Member Posts: 8 Listener
    HI,
    Are you 100% certain that your partner is in the Support Group? Did they have a work capability assessment and receive a decision letter?
    If so then you're correct, there's no work commitments when in the Support Group and no appointments either.
    You mention claimant commitments which refers to Universal Credit and not ESA.
    Hi Poppy123456 thanks for your reply I’m very grateful 😊 yes 100% she’s in the support group she started her ESA claim in April 2020 and after her assessment which took around 8 months to get due to Covid she was finally put into the support group in January 2021 after the assessment with a large amount of money then back dated.

    She’s been in the support group ever since and this is the first we have heard from them in 10-12 months since her assessment 

    We are still on legacy benefits and definitely not universal credit so I’m unsure what is going on with this letter then? 

    Would you recommend that I call them to discuss it ? 

    Thank you 😊 
  • poppy123456
    poppy123456 Member Posts: 23,752 Disability Gamechanger
    HI,
    Are you 100% certain that your partner is in the Support Group? Did they have a work capability assessment and receive a decision letter?
    If so then you're correct, there's no work commitments when in the Support Group and no appointments either.
    You mention claimant commitments which refers to Universal Credit and not ESA.

    Would you recommend that I call them to discuss it ? 


    Yes your wife will need to ring them because they are the only ones that can tell you why she's been sent that letter.
  • calcotti
    calcotti Member Posts: 2,997 Disability Gamechanger
    bigben1984 said: We are still on legacy benefits and definitely not universal credit so I’m unsure what is going on with this letter then? 
    You are not on legacy benefits.
    bigben1984 said:.. she started her ESA claim in April 2020 ..
    An ESA claim made in April 2020 would have been for new style ESA which (although not UC) is not a legacy benefit. because it is new style ESA there will be a claimant commitment. The claimant commitment will probably just be an agreement to inform ESA if circumstances change. Described her
    Employment and Support Allowance (ESA): How to claim - GOV.UK (www.gov.uk)
    The reason this is happening now is that procedures that would normally have happened at the start of the claim were not being completed during last year due to covid.

    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • bigben1984
    bigben1984 Member Posts: 8 Listener
    calcotti said:
    bigben1984 said: We are still on legacy benefits and definitely not universal credit so I’m unsure what is going on with this letter then? 
    You are not on legacy benefits.
    bigben1984 said:.. she started her ESA claim in April 2020 ..
    An ESA claim made in April 2020 would have been for new style ESA which (although not UC) is not a legacy benefit. because it is new style ESA there will be a claimant commitment. The claimant commitment will probably just be an agreement to inform ESA if circumstances change. Described her
    Employment and Support Allowance (ESA): How to claim - GOV.UK (www.gov.uk)
    The reason this is happening now is that procedures that would normally have happened at the start of the claim were not being completed during last year due to covid.

    Thank you for your help I’m very grateful 

    When I mentioned legacy benefits also we currently also receive tax credits etc with a few others but definitely not universal credit 

    But I really appreciate you putting our minds at ease thank you 😊 


  • calcotti
    calcotti Member Posts: 2,997 Disability Gamechanger
    edited October 7
    bigben1984 said: When I mentioned legacy benefits also we currently also receive tax credits etc with a few others but definitely not universal credit 
    I realise you don't get UC, my point was that new style ESA is not a legacy benefit and is administered slightly differently to legacy ESA. As you get Tax Credits you are correct that you are on legacy benefits but you are also on a new style benefit.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • bendywendy
    bendywendy Member Posts: 2 Listener
    Hi, I have just received a letter the same as yours and I’m in the support group, my interview is on Tuesday and I’m so anxious, has your wife had her interview yet? 
  • bigben1984
    bigben1984 Member Posts: 8 Listener
    Hi, I have just received a letter the same as yours and I’m in the support group, my interview is on Tuesday and I’m so anxious, has your wife had her interview yet? 
    Hi Wendy yes she had her interview on Tuesday just gone and it was absolutely nothing to worry about it was simply a call for them to have her to agree to a new commitment. It simply means that she will basically tell them instantly if her needs change as it will effect her claim. It was basically just a ticking the box exercise so all that worrying was for nothing 

    Please don’t worry about it because it truly is nothing to worry about

    A big thanks though to the member Calcotti they really put our mind at ease as everything they mentioned on this thread was exactly how the call went 

    Take care and try not to worry I no it’s easier said then done but if it’s the same letter your absolutely fine 
  • calcotti
    calcotti Member Posts: 2,997 Disability Gamechanger
    bigben1984 said: Hi Wendy yes she had her interview on Tuesday just gone and it was absolutely nothing to worry about it was simply a call for them to have her to agree to a new commitment. It simply means that she will basically tell them instantly if her needs change as it will effect her claim. It was basically just a ticking the box exercise so all that worrying was for nothing 
    Glad to know it was as I thought (but I understand the worry).
    calcotti said:..because it is new style ESA there will be a claimant commitment. The claimant commitment will probably just be an agreement to inform ESA if circumstances change. 

    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • bendywendy
    bendywendy Member Posts: 2 Listener
    Thank you so much for taking the time to reply, I feel so much better knowing it’s nothing to worry about 😄
  • Qcori
    Qcori Member Posts: 4 Listener
    @bigben1984, have you had you telephone call now?

    I have been on Income related ESA  support group for  over 10 years now, initially on ESA in youth. I have just received the same letter mentioning a New type of ESA and claimant commitments and a telephoned call etc and am worried and confused??
  • calcotti
    calcotti Member Posts: 2,997 Disability Gamechanger
    Qcori said: I have been on Income related ESA  support group for  over 10 years now, initially on ESA in youth. I have just received the same letter mentioning a New type of ESA and claimant commitments and a telephoned call etc and am worried and confused??
    Responded to in your separate thread
    https://forum.scope.org.uk/categories/benefits-and-finances
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.

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