contacting DVLA errr....or not! (its just impossible)

CJ61

Im now entitled to free road tax and as it will save an enormous £28 a month as you can imagine I am very keen for this to happen immediately. I duly took all required documents to the post office and it was stamped and sent off. The DVLA then still took the monthly payment for my road tax a couple weeks later and Ive had no paperwork, refund or new V5. Ive tried live chat and telephoning them but you cant even get in a virtual queue anymore, they just cut you off and tell you you try again another time. What shall I do? Im tempted to just cancel my direct debit but Im scared Ill get stopped by the police and I couldnt stand the humiliation and I would be too scared to use my car with regard to insurance which Ive changed my status to disabled on by the way. Funny how they are so on the ball if you dont pay them for something. Im going to write to my MP to moan as they a government agency but I already know she wont care. She is just about next to to useless at the best of times. Any ideas or suggestions gratefully recieved. Thank you.
Ive also been told the wait for a blue badge is 12 weeks which seems absolutely ridiculous to me not to mention not at all helpfull. Am I being over sensisitive or is this just another example of disabled people being at the back of the queue?
Hope you are all doing ok now the world is opening up a bit more again.

MarkM88

Currently nothing you can do. 

https://www.gov.uk/guidance/dvla-coronavirus-covid-19-update

rubin16

DVLA are a joke at the moment, you simply can't get through to them and they have such massive backlogs similar to the PIP waiting time. I was told from my doctor that I could get my license back in Feb, so I applied for my license the beginning of March. I am still waiting for my license to this day, if you try to speak to them you can't get through. It took me 4 months to finally speak to someone, I find the only way to get through is to spam the number a few times till your put in a queue, but even when put through they just say the generic thing of it'll be looked at when they get to it and it shouldn't be too long now.

I wouldn't cancel your direct debit as you'll be fined, as most likely theres backlogs on taxing too, so they probably havn't even seen your application yet, all we can do is wait. But if you want to speak to them spam the number a few times till you hear a different greeting and are put in a queue, its the only way to speak to them at the moment.