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Hi, my name is bosher81! Can somebody advise me about my vehicle tax?

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bosher81
bosher81 Community member Posts: 1 Listener
edited October 2021 in Transport and travel
Hi all, I'm hoping that someone can advise me concerning my free vehicle tax that i was receiving up until the 30/08/2021, this i have been getting for the past 3 years but on the 30/ 08/2021 i realised that i couldn't find my free tax entitement certificate and so was unable to tax or use my vehicle. I have since attemted to phone the DWP on many occasions ( Without success! ) to request that they send me a replacement, i have also sent them many letters (signed for postage) but to date have received no reply ,  i have therefore been unable to use my vehicle and this is causing me real hardship as i can not walk further than 15 meters and so i am now confined to being stuck indoors.  I'm really at a loss as to what to do,i just can't make sense of any of it , I'm a 71 year old and this matter is now taking it's  toll on my health . Any help with advice would be very much appreciated.  Thank you in advance .
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Comments

  • poppy123456
    poppy123456 Community member Posts: 57,173 Disability Gamechanger
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    HI,
    It can often take an hour for someone to answer the phone when ringing DWP. I often find the best time to ring is as soon as they open.
    Postal backlogs for DWP are huge and sending something "signed for" isn't going to help because it's signed for by someone from Royal Mail sorting office and not by someone from DWP. It's not classed as arriving until it's been added to the computer, which can take several weeks at the moment.
    I can only advise that you ring first thing in the morning and continue to hold until someone finally answers.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,650 Disability Gamechanger
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    Hello @bosher81

    Wishing you a warm welcome to the community, sorry to hear you are struggling at the minute.

    In the meantime, do you have any family or friends who can support you? 
    Online Community Coordinator

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