I've been waiting for a decision from my WCA since September. How can I find out what's happening? — Scope | Disability forum
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I've been waiting for a decision from my WCA since September. How can I find out what's happening?

aimee89
aimee89 Member Posts: 8 Listener
edited November 23 in Universal Credit (UC)
Hello, I feel like I’m getting no where with universal credit so I was wondering if someone can give me any help and support. 

I started handing in sick notes for my disability back in February 2020, in March 2020 my work coach put me forward to claim LCWRA so I completed a health questionnaire and sent it off in March 2020. I then had a telephone assessment in November 2020 but they couldn’t get enough evidence over the phone so I was told i needed a face to face assessment. However COVID restrictions happened and they were all suspended. I then waited until September 2021 for a further telephone assessment with a health specialist who told me this was for LCWRA and said I would be told in 2-6 weeks with a result. Its now November 2021 and I still haven’t been given a result. 

The whole process has taken 19 months and I’m still no further forward. I’ve gone without extra support for all this time, I’m unable to work and my husband is my full time carer. 

When I’ve put notes on my universal credit journal they are extremely unhelpful and are unable to give me any time scales or updates and I’ve basically been told to wait. 

Is there anything I can do to find out what’s happening? Any support would be extremely helpful. 

Comments

  • poppy123456
    poppy123456 Member Posts: 24,664 Disability Gamechanger
    Hi,
    The Health Assessment Advisory Service are responsible for doing the work capability assessments. You can contact them dirrectly and ask them what's the status of your claim. They will be able to tell you if the assessment report has been returned to DWP. They won't be able to tell you whether a decision's been made because only a decision maker from DWP can make decisions. Contact details in link.

  • Alex_Scope
    Alex_Scope Posts: 166

    Scope community team

    Hi @aimee89 thanks for reaching out, I know that long, drawn out applications can be immensely stressful and wearing, so I'm sorry you're having to go through such  a long wait. 

    Hopefully the link poppy123456 has provided will help get you some solid answers, please do keep us updated with how you get on.

    Alex 
    Online Community Coordinator
    Scope

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  • aimee89
    aimee89 Member Posts: 8 Listener
    Hello. Thank you to you both for your comments, however I have already contacted that department and they have informed me that my claim has been sent to the department where the decision makers look at it. It was sent over on September 6th. My work coach has said there is nothing they can tell me. My assessment journey has ended and I’ve just got to wait for it to be looked at. But they won’t tell me how long. 

    I’m extremely frustrated and stressed, and it’s causing a lot of hardship. 
  • aimee89
    aimee89 Member Posts: 8 Listener
    Hello again all,  :)

    I was just wondering if I’ve been handing in sick notes since February 2020 when my claim is finally assessed will I be getting back dated pay from then? As I’ve been waiting 19 month for it to get assessed. Since I started handing in sick notes regarding my disability. My assessment period on universal credit is 4th-3rd each and I get paid the 10th. 

    Thank you :) 
  • janer1967
    janer1967 Member Posts: 12,742 Disability Gamechanger
    Hi there 

    You will get back pay from the 4th full assessment period after you reported the condition 

    So dependant on the exact date you reported it will depend on when the payment will be backdated to 

    Obviously you only get any payment if awarded lcwra the first 3 months are not paid 
    I have professional experience in HR within public,  private, and charity sectors.  If I can help I will 
  • aimee89
    aimee89 Member Posts: 8 Listener
    That’s great. Thank you for clearing that up for me. :) 

    I just don’t understand why it’s taking so long for them to tell me the result of my claim. They have had it since March 2020. And I’ve been handing in sick notes continuously since February 2020. 

    Especially when I was told in September 2021 I would be notified of a result within 2–6 weeks and we are now coming up to the 13 week. 

    I’m unable to work and paying bills and affording food is extremely tough. 

    I just wish it would get sorted. It’s causing a lot stress and depression. 
  • janer1967
    janer1967 Member Posts: 12,742 Disability Gamechanger
    I understand the frustration and how long it has been 

    There are no fixed timescales for decision but they are taking longer than normal lots waiting over 12 weeks like yourself 
    I have professional experience in HR within public,  private, and charity sectors.  If I can help I will 
  • aimee89
    aimee89 Member Posts: 8 Listener
    I know and thank you for your reply and support, much appreciated. And I understand there are lots of people waiting especially with the Covid backlog. So thank you for your reply. :) 
  • aimee89
    aimee89 Member Posts: 8 Listener
    Will I receive a letter in the post regarding a result or will I receive a pdf on my journal? 
  • janer1967
    janer1967 Member Posts: 12,742 Disability Gamechanger
    You will be informed through your journal 

    They also day they will contact you within 7 days about back pay but don't hold your breath on that 

    If awarded lcwra 

    You usually get your first 0ayment in your next uc payment after being informed but backpay is separate payment and can take a while 
    I have professional experience in HR within public,  private, and charity sectors.  If I can help I will 
  • aimee89
    aimee89 Member Posts: 8 Listener
    Thank you for your reply and clearing that up for me :) 

    My assessment period is 4th-3rd and I get paid on the 10th, so will it show up on that statement if I do get rewarded LCWRA? 

    The 3 month waiting period is set to end the start of December all being well. 
  • poppy123456
    poppy123456 Member Posts: 24,664 Disability Gamechanger
    edited November 23
    aimee89 said:


    The 3 month waiting period is set to end the start of December all being well. 

    That's not correct. The waiting period starts from when you first reported your health condition, providing you're found to have LCWRA. This means if you reported your health condition in Feb 2020 then the LCWRA starts from either June or July 2020 depending on the exact date you reported the health condition. Providing you don't already have the LCWRA element on your claim from a partner.
    If the report has been returned then you have waited rather a long time for a decision, though there are no timescales. Backlogs are just part of the reason a decision can be delayed.

  • aimee89
    aimee89 Member Posts: 8 Listener
    Yes I provided evidence of my unfitness for work February 2020, it’s only me who is trying to claim LCWRA. Not my husband. 

    Like I say I’ve had 2 health assessment telephone calls, one in November 2020 and the other September 2021. I’ve sent in continuous fit notes from my gp every time they have expired without any gaps. 

    Everytime I’ve contacted UC they are unable to give me any information. 

    The whole process has taken up to 19 months as of yet. 

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