Remaining politically neutral during General Election 2024


Under guidance from the Electoral Commission and Charity Commission, it's important that Scope remains politically neutral during General Elections.

While we understand that this period will see many passionate discussions and do not want to discourage open discussion, we cannot allow discussions which are purely intended to influence voting.

As ever, please make sure that your comments remain respectful of other people's opinions and keep to our online community house rules.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Pips telephone assessments

Options
brianwoods
brianwoods Community member Posts: 49 Listener
edited January 2022 in PIP, DLA, and AA
Has anybody who has recently had a telephone assessment for pips recently and had a nil score on everything ???
I have and got my copy of the assessors report "pa4" it actually says that my assessor is a "Nurse" and all of my answers don't bear much relation to what I actually said.
Don't **** about writing to the p.m or the chancellor as it was them that gave the ok for this to happen and it gives them more time to find a wriggle out clause.
Contact your local law centre who will help you with the appeal process.
«13

Comments

  • MarkM88
    MarkM88 Community member Posts: 3,127 Connected
    Options
    Firstly, a “nurse” as you put it is a qualified healthcare professional and therefore is capable of carrying out a PIP assessment. 

    Secondly, they are not there to write down what you say word for word, they are there to use what you say, alongside all the evidence, to form their own opinion, so the report would not be what you told her and nor should it. 
  • Libby_Alumni
    Libby_Alumni Scope alumni Posts: 1,251 Pioneering
    edited January 2022
    Options
    Hi @brianwoods

    Sorry to hear about your recent experience of your PIP assessment. 

    PIP assessors usually all have experience in the medical profession, such as nurses, paramedics, occupational therapists, and physiotherapists. These individuals are often ideally suited to the assessor role, due to the range of skills that they possess. 

    With regards to your PIP case, you are entitled to appeal/challenge the decision. If this is something that you would like to do, please find further information below on the process:
    I will also move your comment into our PIP/DLA/AA category in the hope that our other members will be able to offer some of their advice and support too. 

    If you have any further questions, then please just let us know :)

    Libby
    Online Community Information Coordinator
    Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.

    Did we do a good job at answering your queries or concerns? If so, complete our feedback form now. 
  • chiarieds
    chiarieds Community member Posts: 16,153 Disability Gamechanger
    Options
    Hi @brianwoods - I'm sorry the assessor's report wasn't as you expected. It sounds like you still have to wait for your decision letter, & the decision maker will look at all the info you have sent.

    As far as PIP goes, it's not about any diagnosis, but rather how your disability affects certain activities of daily living &/mobility. Have a look at the activities/descriptors that are looked at with PIP: 

    https://www.cambridgeshire.gov.uk/asset-library/Personal-Independence-Payment-Descriptors-and-Scores-April-2021.pdf

    If unhappy with your decision letter, you can ask another decision maker to look at this again, a Mandatory Reconsideration, which should be in writing. Give a couple of recent, detailed examples as to the difficulty you face for each applicable descriptor, i.e. when did it happen, where, what happened, did anyone see this, & were there any consequences to attempting/doing an activity?

    Say if you can't do an activity 'reliably,' i.e. safely, to an acceptable standard, repeat as often as one would reasonably expect, or if it takes you much longer than someone without a disability. See this mentioned at the end of the link above.

    Get a free Certificate of Posting from your Post Office when sending your letter off.

    To add to what Mark has said, legal advice is not necessary. If you need help, look for advice here: https://advicelocal.uk/

  • brianwoods
    brianwoods Community member Posts: 49 Listener
    Options
    Thank you for all the helpful responses to my post :)
    Might I add that it would be difficult to assess disability because of mental health issues difficult via a telephone call rather than a face to face as I previously had,how can you describe your level of mental discomfort adequately to somebody who is not specifically mental health trained .
    Manchester Mind put me in touch with the Greater Manchester Law Centre who are taking on cases like mine and will be assisting with the appeal process.
    The Belfast telegraph reported Nov 2021 reported that Stormont had received so many complaints about the telephone interview process that the Northern Ireland version of our DWP had to review 2000+ cases.
    Interestingly capita / independent assessment agency used to be atos were the assessors ! What a coincidence.
  • poppy123456
    poppy123456 Community member Posts: 56,985 Disability Gamechanger
    Options
    The AP does not need to be medically trained in any specific conditions because PIP isn't awarded based on any diagnosis.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • brianwoods
    brianwoods Community member Posts: 49 Listener
    Options
    Hi poppy123456 I'm aware of that that fact ,I had my original assessment at home with an assessor and was awarded pips on that basis.
    And took away based on a telephone interview like thousands of other people have.
    So unless you yourself have mental health problems like mine please do not comment any further as you appear to have the same level of understanding as my assessor 
  • poppy123456
    poppy123456 Community member Posts: 56,985 Disability Gamechanger
    edited January 2022
    Options
    I do suffer mental health but don't claim PIP for this. I live with my daughter who does suffer mental health and also claims PIP for this. I totally understand all about mental health! but thank you anyway!!
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • MarkM88
    MarkM88 Community member Posts: 3,127 Connected
    Options
    @brianwoods

    You were not awarded PIP the time you had a home assessment on that basis, having an assessment in your own home is not justification to make you an award. 

    The assessor does not in fact have to have a major understanding of any MH condition because they are assessing your functional ability to carry out activities in the descriptors. 

    Therefore they do not have to be medically trained in specific conditions. 

    The way to an award is for you to provide two examples per descriptor that apply to you and explain what happened to you the last time you attempted this activity and not just say you cannot do this. 

    Poppy is a very knowledgeable  individual in regards to PIP and you have no need to speak to her like that in that tone. 
  • poppy123456
    poppy123456 Community member Posts: 56,985 Disability Gamechanger
    Options
    May i ask when you filled out your form for the review did you treat it as a new claim? or did you you just put "no change" if your conditions hadn't changed.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • chiarieds
    chiarieds Community member Posts: 16,153 Disability Gamechanger
    Options
    It is highly unlikely that your PIP award was 'taken away' by having a telephone assessment (tho you don't say if you've actually had a decision letter yet). What can occur is that people don't complete a review form with as much detail as an initial claim form; the assessment is, after all, only part of a claim.
    When you have a moment, please have a look at our 'Community house rules:' https://www.scope.org.uk/community-house-rules/   which say, 'Please make sure your messages respect others’ views and suggestions, even if you do not agree with them.'
    Thank you.
  • brianwoods
    brianwoods Community member Posts: 49 Listener
    Options
    Poppy123456 you have my Sincerest apology :)
  • brianwoods
    brianwoods Community member Posts: 49 Listener
    Options
    @poppy123456 in answer to your question my partner was asking me the questions and helping to fill the form in so was treated as new.
  • poppy123456
    poppy123456 Community member Posts: 56,985 Disability Gamechanger
    Options
    Poppy123456 you have my Sincerest apology :)

    No worries. Apology accepted. Most of the time i totally deny i have mental health issues. Just my way of dealing with my conditions...forget about them and put others before myself. :)
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • brianwoods
    brianwoods Community member Posts: 49 Listener
    Options
    having read the house rules all I am going to say instead of going on about .gov cost cutting and using the covid crisis as an underhanded way of saving money is for anybody who has had a recent telephone interview and had any benefits stopped as a result and thinks this is an "unfair" way of doing it to please contact their law centre for guidance.


  • brianwoods
    brianwoods Community member Posts: 49 Listener
    Options
    @MarkM88
    I can assure you that the documentation was presented correctly.
    What I did though was to take my own notes during the interview and when I got the pa4 noticed that most of my apparent answers bore little or no resemblance to what I had actually said.
    So yes I am quite happy to take this case to a tribunal and let the law decide.
    Hopefully other people will also 
    Kind regards
  • poppy123456
    poppy123456 Community member Posts: 56,985 Disability Gamechanger
    Options
    The assessment process isn't there for them to write what you said verbatim, if it was there would be no point in having these assessments. It's there for them to gather more evidence to support your claim. The AP then writes the report based on their opinion of everything you sent and what you said during the assessment.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • brianwoods
    brianwoods Community member Posts: 49 Listener
    Options
    @poppy123456
    What was on the pa4 bore little or no resemblance to what I had actually given in answer.
    And the letter from the DWP stated that they  cannot pay pips based purely on mental health grounds ??
    I'm quite happy to wait for the result on the mandatory reconsideration and see what happens 
    Kind regards 
  • brianwoods
    brianwoods Community member Posts: 49 Listener
    Options
    And unfortunately due to all of this my mental health has suffered yet again and now I've actually been referred for some real counselling due to having unresolved trauma and ptsd locked up in my head for 40+ years and there's me thinking that due to the assessors report I had nothing wrong with me 🙂🥲
  • brianwoods
    brianwoods Community member Posts: 49 Listener
    Options
    @Username_removed Took me a bit of time to get through all of that :) but thank you.
    It's a good job I've got physical evidence from my mental health councillor to back up my claim now :)
    I would agree on most everything you have said ,I do take issue regarding note taking etc.
    I used to work as a trainer for Virgin media on customer accounts and it was impressed on me from day one that any notes should be a fair representation of what was actually said.
    I'm not expecting the assessor to write notes exactly word for word "verbatim"
    What I do expect though is for the notes taken to approximate what  I have said and not be that different that I would think I had got somebody else's assessment,I would  say it was a complete fabrication but I'm expecting for somebody to say that I am not being fair on the assessors.
    I presume you might have seen the very negative reviews regarding these telephone style interviews ??
    And maybe ex employee reviews from capita/independent assessment services??
    These suggest that the success rate for new claims or re assessment is not as high as claimed by .Gov.
    Kind regards 


  • brianwoods
    brianwoods Community member Posts: 49 Listener
    Options
    @Username_removed :) 
    I thank you for the advice , for people with mental health problems it is sometimes difficult to deal with this kind of thing so I'm going to take all the help I can get.
    Many thanks 

Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.