Remaining politically neutral during General Election 2024


Under guidance from the Electoral Commission and Charity Commission, it's important that Scope remains politically neutral during General Elections.

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ESA SDP. My daughter is due a back payment, but we're still waiting. How can I talk to someone?

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joytanner
joytanner Community member Posts: 1 Listener
Hi I made a claim for SDP on 5-1-22 my daughter is registered blind and also gets higher rate PIP which has had since 2012. She moved house in 2016. She has been awards the SDP but is date a back payment each time I ring we go round the houses to be told some one will ring me back ! And guess what still waiting. How do I get to talk to some one with a answer ! 

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  • poppy123456
    poppy123456 Community member Posts: 56,998 Disability Gamechanger
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    Hi,
    When ringing DWP you are ringing a call centre, not someone from DWP itself. They read from a screen and can only tell you what’s on that screen.
    It can take a few weeks for them to assess to see if she was entitled to it from the date you mentioned. 
    Once a decisions been made a decision letter will be sent. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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