Housing officer visit

skhan95

Hello everyone hope you all are doing well 
I need some help please if you can answer 
Today morning around 9:30am 2 housing officer came from council to visit my property and wanted to check the id and etc etc and said they wanna make sure who is living in 
is that something they do or was it something else ? 

Thanks 

MarkM88

Possibly a random check, yeah. Did you ask to see their ID to make sure they were from the council? I had a visit like this a while back where they completed a household information survey. Mine was notified by letter in advance first though. 

skhan95

Yes they showed their id but they didn’t send me any letters or appointment 
that’s why I’m confuse

poppy123456

Did you ask why they were visiting? Only they can tell you why. 

MarkM88

As long as they were who they said they were which obviously they must have been if you looked at their ID, then I can’t see the problem. I don’t believe there is a law that states you have to have prior notice. 

skhan95

I was sleeping and they ring the bell I open the door and asked them to came in they saw recent letter and my id and my kids id she asked few personal details names etc etc and took passport pictures and ask me to sign at the end that’s it they didn’t see anything from living room to out That’s it 
i dnt know I’m confuse 😒

MarkM88

I don’t really understand the confusion. Sounds like they were doing on the spot checks. They were more than likely bringing their records up to date and wanted to confirm your identity. They have a legal obligation to ensure these records are up to date and verified. 

poppy123456

I don’t understand the confusion either. When I’ve rented from social housing in the past I’ve had random checks like this without being notified before the visit. 

If you want to know why they visited you need to ring them. 

skhan95

Ok that make sense thank u so much 😊 

Tori_Scope

Hopefully it was just a check to confirm who lives with you @skhan95 Are you feeling a bit better about it now? I can imagine it might have felt a bit worrying to have someone turn up unannounced.

skhan95

Yes I’m ok now thank you so much all 😊

Daughter1

I'm getting bullied, harrassed and descriminated against by my housing officers. They want to visit but give no reasons as to why.

I have explained I am terminally ill (dying) and that they are making me more ill but alas they don't care.

I'm getting advice from McMillan, CAB and if anyone can give me further advice I would be most appreciative.

I want to die in peace and get my house in order without the gestapo visiting for no reason what so ever.

Mary_Scope

Hi @Daughter1 and a warm welcome to the community from me!

I'm so sorry to hear this, have you made a complaint? It is good that you have reached to CAB too. There is some information about complaining about a council or housing association here that I hope may be helpful.

We're also going to send you an email in a short while so please keep an eye out for it🙂

Daughter1

Thank you Mary I will certainly look out for the email….

I will also look on link to learn how to complain to my housing association

Yani09

Remember that you do not have to open the door to strangers. Talk behind a chain or from a window. If you are not up to it then don’t let anyone inside that has arrived unannounced. Do not be harrassed in your own home. In this day and age ID cards can be easily forged. If you are unsure ring up the housing to confirm identity. Likewise with anyone waving ID, be sure, be safe.