Unable to go into job centre

ryantc02
ryantc02 Online Community Member Posts: 2 Listener
in Universal Credit (UC)
Hi,
I've been on UC since September last year and have had fit notes since then due to an anxiety disorder. 
I'm also autistic and unable to leave my house and my Job centre appointments have been done by phone call.
In December I was told I had to go into the job centre for my appointments, but my mam argued against it and they allowed me to continue with phone appointments until a few days ago.
They're now saying I have to go into the job centre, despite me asking for the reasonable adjustment for them to be by phone call.
I have my last phone appointment this afternoon and I'm really anxious and unsure my rights/what I can do about it.

Comments

  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Hello @ryantc02 I'm sorry to hear about what's been happening at the job centre and how anxious it's making you feel. Public authorities, like the DWP and job centre, have a duty to make reasonable adjustments if you’re disadvantaged by something because of your disability compared to people who aren't disabled. Did they previously agree to your request for a reasonable adjustment?

    Citizens Advice have some information that might be worth looking into, about disability discrimination and reasonable adjustments, connected to or arising from disability. 

    It also details the steps you can take if you have evidence of discrimination, such as making a complaint, or contacting other support services such as the Equality Advisory Support Service. 

    AdviceLocal is also somewhere I'd recommend searching for any help local to you.

    Let us know how the call goes this afternoon, and if you feel we can help further with this, then please don't hesitate to ask.

    Alex

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