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ajjones994

Hi can anyone help I struggle with anxiety and find it hard with making phone calls I received a back payment on the 11th feb 22 but haven’t had a decision letter if I rang would they be able to give me the payment date over the phone

thank you

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poppy123456

Hi,

I would have expected you to have received the decision letter by now, so yes, you will need to ring them to ask them to send you another. Your first 4 weekly payment should be soon but you can ask them when to expect that when you ring them. It will have to be Monday morning now because it's the weekend.

janer1967

Hi there

You often get the backpay before you get the decision letter with all the details of your payments so hopefully it is on its way

You can call I think there is now an automated option that tells you what your next payment is and how much so you may not even have to talk to anyone

poppy123456

janer1967 said:

Hi there

You often get the backpay before you get the decision letter with all the details of your payments so hopefully it is on its way

Indeed but just over 3 weeks since payment was received seems rather a long time to have to wait for the decision letter.

janer1967

@poppy123456 I agree it is a long time for the letter but as we are all well aware of backlog of mail in and out of dwp

Was just trying to avoid the op having to call when they have difficulty on the phone

It may be worth calling to get another copy of the letter sent if it's not arrived by time they open again on Monday

ajjones994

Thank you for all your comments I will try and ring them Monday morning

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