Pip Back Payment

afgzee

Hi all.

So I applied for PIP originally in January 2020.

About a month ago I called up to make a new application, but was told there is already an ongoing application.

I now know I will receive an enhanced rate on both daily living and mobility, I also know I will receive my first payment on 14th April.

They told me over the phone that I will receive back payment from October 2020 onwards but was told it was a massive payout of £11,300+.

I have not received any letter yet but was told over the phone 2 days ago that because its such a large payment it needs to be checked by management before sending it to my bank.

Does anyone know how long it takes for a manager to approve back payments?

Many thanks, all the best.

poppy123456

There’s no timescales. Once payment is made it takes 3-5 working days to go into your bank.

afgzee

https://forum.scope.org.uk/discussion/comment/491872#Comment_491872

Thank you. So I'm guessing it could take weeks sometimes for a manager to check the payment?

Thanks.

poppy123456

It’s impossible to answer that question.

afgzee

Thank you for your help, all the best. I will keep this thread up to date on my progress.

afgzee

So I gave them a call again today. Managed to speak to a manager.

That manager told me that the manager dealing with my back payment will give me a call today and the payment should be processed today. 

I will update again when and if the manager calls me. 

Ross_Alumni

afgzee said:

So I gave them a call again today. Managed to speak to a manager.

That manager told me that the manager dealing with my back payment will give me a call today and the payment should be processed today. 

I will update again when and if the manager calls me. 

Thanks for the update, hope you receive the call soon  

afgzee

So they didn't bother to call me back today as they promised. 

Called at 4.45pm to be told she's not going to bother trying to contact a manager as its too late. 

Don't see the problem as it's just authorising the payment. 

DWP failed again. 2.5 years being patent isn't good enough for them. 

AndrewHall

afgzee said:

Hi all.

So I applied for PIP originally in January 2020.

About a month ago I called up to make a new application, but was told there is already an ongoing application.

I now know I will receive an enhanced rate on both daily living and mobility, I also know I will receive my first payment on 14th April.

They told me over the phone that I will receive back payment from October 2020 onwards but was told it was a massive payout of £11,300+.

I have not received any letter yet but was told over the phone 2 days ago that because its such a large payment it needs to be checked by management before sending it to my bank.

Does anyone know how long it takes for a manager to approve back payments?

Many thanks, all the best.

Why don't you ask them to pay you from January 2020 rather than October 2020.

afgzee

Spoke to them this morning was promised a callback by end of day didn't get one called about 4.30pm, was put through to a manager. She told me the amount needs to be checked, she said its all correct. 

She said something about a cheque to clear or a check to clear don't know if they mean by money to clear or someone needs to check the payment and release it. 

Anyway she said I should receive the money by Tuesday but going by their track records I will have to wait and see 

Alex_Alumni

I'm glad you managed to speak to a manager @afgzee not too long to wait until Tuesday hopefully

afgzee

Alex_Scope said:

I'm glad you managed to speak to a manager @afgzee not too long to wait until Tuesday hopefully

Thank you. But do you know what they mean by clear the check meaning checking something or the cheque needs to be cleared? Meaning someone needs to release the payment? I don't trust half of what they say since they've been lying to me since day one. 

calcotti

They don’t do cheques so it’ll be some sort of checking process.

afgzee

So just a happy update. 

Spoke to a lady this morning my award letter was sent yesterday and the payment is expected to credit on 30th March which is Wednesday, although I should get it earlier as I bank with Monzo.

Thanks all so much for the help and support. 

Adrian_Scope

That's great news @afgzee I'm really pleased for you.