Phone assessment out of the blue. Any advice? — Scope | Disability forum
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Phone assessment out of the blue. Any advice?

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pamela1962
pamela1962 Community member Posts: 40 Connected
edited June 2022 in PIP, DLA, and AA
My daughter has severe mental health and applied for pip about 9 weeks ago. Out of the blue she had a phone call from someone saying they were phoning on behalf of the dwp this morning asking questions. It lasted 9 minutes and she said my daughter would get a decision in 6-8 weeks.
Was this an assessment?
If so shouldn't they give you forewarning ? And 9 minutes? 
I have pip and have never had this. 
Any advice?
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  • calcotti
    calcotti Community member Posts: 10,010 Disability Gamechanger
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    It sounds as if they are doing a paper based assessment but wanted to clarify a couple of points. That being the case they would not make an advance appointment.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
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  • pamela1962
    pamela1962 Community member Posts: 40 Connected
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    It that a good sign or bad one ? 
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  • calcotti
    calcotti Community member Posts: 10,010 Disability Gamechanger
    edited June 2022
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    pamela1962 said:
    It that a good sign or bad one ? 
    In general I would take it as a good sign. It can take up to 12 weeks for a decision.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
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  • pamela1962
    pamela1962 Community member Posts: 40 Connected
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    Thank you 
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  • Tori_Scope
    Tori_Scope Scope Posts: 12,493 Disability Gamechanger
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    I hope the above replies have put your mind at ease a bit @pamela1962 :) 

    I was just wondering whether you feel as though your daughter's receiving enough support to help her manage her mental health at the moment? 
    National Campaigns Officer, she/her

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  • pamela1962
    pamela1962 Community member Posts: 40 Connected
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    No she definitely isn't getting support. She has OCD , BPD and social anxiety. Possible Autism too. There is no help for her on a one to one basis through the NHS . I am paying privately at the moment and struggling .
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  • Tori_Scope
    Tori_Scope Scope Posts: 12,493 Disability Gamechanger
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    Do you mind me asking whether she's had a needs assessment from your local authority @pamela1962? That sounds really tough.
    National Campaigns Officer, she/her

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  • pamela1962
    pamela1962 Community member Posts: 40 Connected
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    She wouldn't agree to that ☹️. 
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  • pamela1962
    pamela1962 Community member Posts: 40 Connected
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    Thanks Mark
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  • poppy123456
    poppy123456 Community member Posts: 54,329 Disability Gamechanger
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    Mark_Norville said:

    2) Record everything, write everything down, video everything if you can


    No need for that in this case because the daughter had a paper based assessment.

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • Tori_Scope
    Tori_Scope Scope Posts: 12,493 Disability Gamechanger
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    Expect the worse as they should be listening to Doctors & Nurses, rather than ATOS or ISA as they are called now, because they killed so many people.

    I thought it might be worth mentioning that assessors are medical professionals, such as nurses, physiotherapists, or paramedics @Mark_Norville. 

    You've mentioned that you feel the assessment providers have "killed so many people". I was just wondering whether you'd be able to explain a little more about what you mean by that? 

    National Campaigns Officer, she/her

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  • calcotti
    calcotti Community member Posts: 10,010 Disability Gamechanger
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    Tori_Scope said:
    You've mentioned that you feel the assessment providers have "killed so many people". I was just wondering whether you'd be able to explain a little more about what you mean by that? 
    I assume the rederence was to claimants who have died having been refused benefits.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
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  • Tori_Scope
    Tori_Scope Scope Posts: 12,493 Disability Gamechanger
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    Me too @calcotti, but I just wanted to check :) 
    National Campaigns Officer, she/her

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  • poppy123456
    poppy123456 Community member Posts: 54,329 Disability Gamechanger
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    I’m sorry but I think shouting down the phone during your assessment isn’t going to help at all. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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