Remaining politically neutral during General Election 2024


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Don’t give up hope!!

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Levi28
Levi28 Community member Posts: 8 Listener
edited July 2022 in PIP, DLA, and AA
I just wanted to give people on this forum some hope… 
I posted a little while ago following a dreadful telephone assessment in May I had undertaken on behalf of my 16yr old daughter who was transferring from DLA to PIP. With the assessors report we came away with 4, daily living points. The report was inaccurate and in all honesty I wondered if it had anything to do with my girl!
I put in a complaint to IAS and spoke to PIP advising them of my concerns. I had a call from PIP 2 weeks ago advising they were disregarding the assessors report and that they have raised their own concerns regarding the assessment. They would be basing their decision on the claim form and the numerous documents that had been included in the claim.
Fast forward to today, received a letter which has awarded enhanced DL and Mobility for an ongoing period!
My point is that there are good DM’s and that my experience has taught me to try and have some faith! I hope our story can ease anxieties of others. Not easy I know!! 
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  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,561 Disability Gamechanger
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    Thanks so much for sharing this @Levi28, I'm glad you got such a positive outcome in the end :)

    It must've been pretty frustrating going through the complaints process, but this shows that it is well worth pursuing if you feel something isn't right. I'm also glad to see it was addressed so quickly for you. 
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  • Biblioklept
    Biblioklept Community member Posts: 4,957 Disability Gamechanger
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    <3<3 that's awesome!!! 
  • Levi28
    Levi28 Community member Posts: 8 Listener
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    Thanks so much for sharing this @Levi28, I'm glad you got such a positive outcome in the end :)

    It must've been pretty frustrating going through the complaints process, but this shows that it is well worth pursuing if you feel something isn't right. I'm also glad to see it was addressed so quickly for you. 
    Thank you! It has been a really stressful time. However, staying calm and going through the right channels helped on this occasion. Though it feels so needless, the amount of stress that the assessment caused.
  • Levi28
    Levi28 Community member Posts: 8 Listener
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    <3<3 that's awesome!!! 
    Thank you x
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,982 Disability Gamechanger
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    That sounds really tough @Levi28, especially the stress. Glad to hear staying calm and going through the right channels has helped on this occasion though. It's really positive to hear you felt supported. How are you feeling at the moment?
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
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