PIP said they're not allowed to say the outcome over the phone. Is this correct?

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lynn768
lynn768 Online Community Member Posts: 13 Listener
edited July 2022 in PIP, DLA, ADP and AA
Hi I rang pip today and they said that a decision had been made and a letter was sent out yesterday but unfortunately they are not allowed to say the outcome over the telephone. Is this correct or did the gentleman just not want to say I hadn't qualified.

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  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    They may not have been able to see what the decision was because once it’s made it takes 24 hours for them to see it on the system. 
    Some are saying texts are being sent out saying they’ve been awarded but this is a new thing for DWP and I don’t know if they always do this. 
  • lynn768
    lynn768 Online Community Member Posts: 13 Listener
    Ok thank you. I didn't know if he didn't want to give me bad news and avoid awkward questions
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    If successfully awarded the money will be in your bank before the decision letter is received. This is usually 3-5 working days after payment is sent.
  • lynn768
    lynn768 Online Community Member Posts: 13 Listener
    Ok thank you. But to be honest I never have any luck so I'm not holding my breath that I have qualified. But what I never had I won't miss and I've managed so far
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    You are welcome @lynn768. It is the very least you deserve. Sending you the best of luck with this. It sounds like you have a positive outlook though which is really important  :)
  • lynn768
    lynn768 Online Community Member Posts: 13 Listener
    Well I've received my decision and apparently I don't qualify. I told the person I could walk for the length of two houses and it took about 5 minutes using the support of my husband on a bad day and they wrote it down that I could walk for 5 minutes unaided. Also that I didn't take any painkillers which I take cocodamol and naproxen. I don't get the system. I also use a walking stick which they never mentioned. But hey ho I never had it so won't miss it.
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    If you think you’re entitled then you can challenge the decision by request the Mandatory Reconsideration. You should put it in writing stating where and why you think you should have scored those points. 
    The most likely outcome will be the decision will remain the same. If this happens you can request the Tribunal. 
    Waiting times for MR decisions are 2-12 weeks. 
  • lynn768
    lynn768 Online Community Member Posts: 13 Listener
    Thank you

  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    You are welcome @lynn768. It is the very least you deserve. Please don't hesitate to let us know if we can do anything else to support you. We are all here for you  :)

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