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Globster
Globster Community member, Community Volunteer Host, CP Network, Scope Member Posts: 2,385 Disability Gamechanger
in Coffee lounge
Hello Scope online community
I appreciate anyone could anyone help me I am struggling to get back outlook email address. I can't remember the password.

I am a Community Volunteer Host. Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.

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  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,652 Disability Gamechanger
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    Hi @Globster

    When you try to log in, is there an option saying something along the lines of "Forgotten password" that you can click to reset your password? 

    If one isn't showing, you might be able to use this page on the Microsoft website to reset your password. 
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  • Globster
    Globster Community member, Community Volunteer Host, CP Network, Scope Member Posts: 2,385 Disability Gamechanger
    edited July 2022
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    I am a Community Volunteer Host. Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.

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  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,652 Disability Gamechanger
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    Globster said:

     
    No worries. I hope you are able to get it resolved.
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  • Globster
    Globster Community member, Community Volunteer Host, CP Network, Scope Member Posts: 2,385 Disability Gamechanger
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    @Ross_Scope

    I hope so too I dont like save passwords on my computer @Ross_Scope Do suggestions about passwords

    I am a Community Volunteer Host. Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.

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  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,652 Disability Gamechanger
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    Hi @Globster, I understand, it's important to stay confident that all your details are safe and secure. In terms of passwords, I think two recommendations I have would be to use a password manager, such as the one offered by Google as part of a Google account, and to have two-step verification set up so that your accounts have an extra layer of security.
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  • Globster
    Globster Community member, Community Volunteer Host, CP Network, Scope Member Posts: 2,385 Disability Gamechanger
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    @Ross_Scope
    I did realise I had set up google-authenticator on my outlook email account, but I am struggling to type the number that google authenticator gives because time selective with a few seconds the numbers change @Ross_Scope or anyone on the scope give any suggests would welcomed  

    I am a Community Volunteer Host. Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.

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  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,652 Disability Gamechanger
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    Hi @Globster, I understand what you mean, I've used Google authenticator before and had the same issue. Whenever I used it I made sure to have my log-in page open on a separate device so I was ready to type, I would then open the app on my phone and be as quick as possible. 

    I appreciate though that it still may be quite challenging for some even doing it that way. Have you checked the settings of the app to see if the time can be changed?
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