need some help

Globster
Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,728 Championing
in Coffee lounge
Hello Scope online community
I appreciate anyone could anyone help me I am struggling to get back outlook email address. I can't remember the password.

Comments

  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,611 Championing
    Hi @Globster

    When you try to log in, is there an option saying something along the lines of "Forgotten password" that you can click to reset your password? 

    If one isn't showing, you might be able to use this page on the Microsoft website to reset your password. 
  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,728 Championing
    edited July 2022

     
  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,611 Championing
    Globster said:

     
    No worries. I hope you are able to get it resolved.
  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,728 Championing
    @Ross_Scope

    I hope so too I dont like save passwords on my computer @Ross_Scope Do suggestions about passwords

  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,611 Championing
    Hi @Globster, I understand, it's important to stay confident that all your details are safe and secure. In terms of passwords, I think two recommendations I have would be to use a password manager, such as the one offered by Google as part of a Google account, and to have two-step verification set up so that your accounts have an extra layer of security.
  • Globster
    Globster Community Volunteer Host, CP Network, Scope Member Posts: 2,728 Championing
    @Ross_Scope
    I did realise I had set up google-authenticator on my outlook email account, but I am struggling to type the number that google authenticator gives because time selective with a few seconds the numbers change @Ross_Scope or anyone on the scope give any suggests would welcomed  
  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,611 Championing
    Hi @Globster, I understand what you mean, I've used Google authenticator before and had the same issue. Whenever I used it I made sure to have my log-in page open on a separate device so I was ready to type, I would then open the app on my phone and be as quick as possible. 

    I appreciate though that it still may be quite challenging for some even doing it that way. Have you checked the settings of the app to see if the time can be changed?

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