Who can I complain to?

Zazaa

My son is 4 and just started school on Monday, he gets transport there via a taxi.

He arrived home as expected and then just before 5pm I got a call from the school to talk about an 'incident'. They explained he was dropped off in the morning by taxi who took him into reception but that they aren't sure how it happened but he left the school, walked through and out of the car park and was found looking lost half way round the block by another random parent who led him back to the school and took him to reception 20 minutes after school started!!!!!!!!
Not only did they not contact me to tell me until 5pm!!! They have no idea how it happened at all. I don't want to even imagine what could have happened if someone else had spotted him or just left him thinking he was with someone. The fact school can't even explain how it happened and didn't notice he was missing or anything!! 

I didn't send him yesterday and haven't today as I don't feel he is safe there but I don't know how to handle it and the school are acting like it's no big deal because it turned out okay

janer1967

Hi and welcome to the community 

How awful for you I understand your distress 

If you have no luck with the head teacher then take it to the school governors 

Tori_Scope

Welcome to the community @zazaa  

This sounds really distressing! It's understandable that you might feel as though your son is unsafe at the school, considering what's happened.

The school should have a complaints procedure on their website, I believe. Have you looked on there to see what the process is?

gov.uk have a page on complaining about a school, which you might find helpful to read. Ofsted also have information on this.

watermelon

@zazaa

Hope your son is okay.

This is unacceptable. Very disturbing to hear. God forbid had you as a parent made a mistake or anything of that sort they would of come down on you like a ton of bricks. Whilst we all understand mistakes can happen. Their reaction is not acceptable. They have to take account of their mistakes.

This is a serious safe guarding issue. Schools duties is to protect our children from harm not to put them in harms way.

I suggest you speak or write to the governors. 
Also call your local council's education department and make them aware of the incident and express your worries. They will be able to further advice you.


If nothing else at least they can learn from this incident and put preventative measures in place so this doesn't occur again. How can they do this of they are brushing the incident under the carpet.

Children are precious. 
Hope you both are okay. Not a nice ordeal for any parent.