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Northfleet66
Northfleet66 Scope Member Posts: 38 Listener
Hi

ive been trying all day to log into my universal credit but it’s not sending my txt code

ive tried about 10 times but get nothing and it’s not showing an other way
Thanks

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  • bg844
    bg844 Community member Posts: 3,883 Championing
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    Phone UC 0800 328 5644
    Monday to Friday 8am-6pm.
  • poppy123456
    poppy123456 Community member Posts: 57,276 Championing
    edited October 2022
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    I just tried logging into my daughters journal and have had no text from them either and usually it's sent within seconds. Sounds like there's an issue their end. If it continues then ring the helpline as suggested above.
    I've just asked a friend to try their journal too and they are also having the same issue. Definitely a problem their end. Hopefully, it will be sorted soon. Try again later or tomorrow morning.
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
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    Hopefully the issue will be resolved soon @Northfleet66, let us know if you have any joy later, or tomorrow :)
  • Northfleet66
    Northfleet66 Scope Member Posts: 38 Listener
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    Hi Alex

    ive given up now lol they sent me a message saying to login it has sent me about 9 codes now but none of them work I will try latter 

    thank you
  • poppy123456
    poppy123456 Community member Posts: 57,276 Championing
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    The codes expire after 15 minutes if you don't use them. Maybe that's the issue now. I was sent a code recently, which worked for me.
  • Northfleet66
    Northfleet66 Scope Member Posts: 38 Listener
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    I will try again they sent them all together lol