Decision Maker did renewal call. Why didn't healthcare professional call me first? — Scope | Disability forum
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Decision Maker did renewal call. Why didn't healthcare professional call me first?

Colint4
Colint4 Community member Posts: 11 Listener
edited December 2022 in Benefits and financial support
Hi, I had renewal telephone call today from dwp decision maker not health professional, told me il Ave a decision in a weeks time, just wondering why healthcare professional not telephone me 1st, thanx

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  • poppy123456
    poppy123456 Community member Posts: 49,829 Disability Gamechanger
    edited December 2022
    With reviews the forms usually go to the decision maker first before sending them to the health assessment providers. If a decision can be made without it going to the assessment providers it will be. Sometimes the DM will  ring to ask a few questions before making a decision.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • calcotti
    calcotti Community member Posts: 10,011 Disability Gamechanger
    edited December 2022
    The DWP can ring unannounced to ask questions if i5 will help them make a decision. If you haven’t had a new assessment DWP are possibly deciding if they can decide your renewal without requiring a further medical assessment.

     (Similarly a health professional may also ring unannounced if they think a brief conversation will avoid the need for a full assessment.)
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
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  • poppy123456
    poppy123456 Community member Posts: 49,829 Disability Gamechanger
    Duplicate thread here. https://forum.scope.org.uk/discussion/99185/hi-my-name-is-colint4#latest

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,979 Disability Gamechanger
    Hi @Colint4. Thanks for reaching out to us. What a great question you have asked too.

    I can see @poppy123456 has already responded to your question. Do you feel Poppy's response has answered your question and provided you with the support you were looking for?

    Please don't hesitate to let us know if we can provide any further clarification or support. We are all here for you and listening to you.

    Take care for now and we will look forward to, hopefully, hearing from you again soon  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
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  • Colint4
    Colint4 Community member Posts: 11 Listener
    If my problems avent changed could they take me off enhanced to standard, 
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  • Colint4
    Colint4 Community member Posts: 11 Listener
    Hi had 8minute telephone call for pip renewal, is this good and do they let u know by text message, this was last Thursday, said I will have decision within week, thanx 
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  • poppy123456
    poppy123456 Community member Posts: 49,829 Disability Gamechanger
    A decision within 1 week? Decisions can take anywhere from 2-12 weeks after the assessment report is returned to DWP. The length of time the assessment took doesn't mean anything other than they had no other questions to ask.
    I'm not aware of them sending texts with decisions for reviews.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • calcotti
    calcotti Community member Posts: 10,011 Disability Gamechanger
    Colint4 said:
    If my problems avent changed could they take me off enhanced to standard, 
    Yes. It’s a different Decision Maker and even if they looked at exactly the same information they could reach a different conclusion. However I think it unlikely a DM would reduce your award without having referred you for an assessment.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
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  • Colint4
    Colint4 Community member Posts: 11 Listener
    Thank you for replying 
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  • Colint4
    Colint4 Community member Posts: 11 Listener
    OK thanx poppy
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  • calcotti
    calcotti Community member Posts: 10,011 Disability Gamechanger
    edited December 2022
    Colint4 said:
    Hi had 8minute telephone call for pip renewal, ..
    Was that call from an assessment provider to do an assessment or was it from someone at DWP?
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
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  • Colint4
    Colint4 Community member Posts: 11 Listener
    They said it was a descion maker 
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  • Colint4
    Colint4 Community member Posts: 11 Listener
    DWP
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  • poppy123456
    poppy123456 Community member Posts: 49,829 Disability Gamechanger
    They do sometimes ring if they have any questions to ask to see if a decision can be made without the need to send your file to the health assessment providers. All you can do now is wait for the decision letter.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • woodbine
    woodbine Community member Posts: 10,479 Disability Gamechanger
    Mine was done by a DM last week, she told me my award would remain as it was but this time due to my age it would be for 10 years, I had written confirmation of that this morning. I had however waited 7 months for anything but a single text saying they hadn't forgotten me that was about 2 months ago.
    Seasons greetings to one and all 🎄🎅🏻🌲
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  • Colint4
    Colint4 Community member Posts: 11 Listener
    Hi woodbine, I put my renewal form in May, just had fone call last Thursday, my dad smoked woodbines made me chuckle ur name 
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  • Colint4
    Colint4 Community member Posts: 11 Listener
    Glad urs sorted, I wonder why they didn't tell me mine would stay at it is, 
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  • woodbine
    woodbine Community member Posts: 10,479 Disability Gamechanger
    Colint4 said:
    Glad urs sorted, I wonder why they didn't tell me mine would stay at it is, 
    I asked did you ? I smoked woodbines years (decades)ago, been a non smoker now for 18 months took me 50 years to give up !
    Seasons greetings to one and all 🎄🎅🏻🌲
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  • Colint4
    Colint4 Community member Posts: 11 Listener
    No, I never asked,, thanx for ur replies, 
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  • Cher_Alumni
    Cher_Alumni Scope alumni Posts: 5,741 Disability Gamechanger
    @Colint4 Hello there! How are you keeping?

    Just to let you know I've deleted a duplicate post and merged all your threads into one to help our other members keep track and respond to you  :) 

    I'm really glad you found our community and hope the replies you've received have helped you better understand the PIP process. We all have our fingers crossed for you a positive outcome - please keep us posted on how you get on.

    Take care and good luck.
    Online Community Co-ordinator

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