Warm home discount helpline — Scope | Disability forum
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Warm home discount helpline

amberpanda Community member Posts: 1 Listener
I've received a letter with WHDS4 on it, saying I could qualify for the Warm home discount and have to call.

I already know that I qualify in light of being on means tested benefits due to disability. 

As far as I can see, the only way to contact them is via a helpline. There doesn't seem to be an alternative contact method for those with speech impairments. I communicate in writing but I can't find a way to contact them by email. 

Has anyone else experienced this and found an answer? It kind of seems like a breach of the equality act to me!


  • poppy123456
    poppy123456 Community member Posts: 52,345 Disability Gamechanger
    If you live in England or Wales the rules have changed this year and just being on certain means tested benefits doesn't automatically qualify you, like it did in previous years. They also look at the age and size of your property this year too.
    This link here only gives an address to write to if you don't receive a letter.
    https://www.gov.uk/the-warm-home-discount-scheme/low-income do you have someone that can ring on your behalf?

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,979 Disability Gamechanger
    Hi @amberpanda. Welcome to Scope's forum. It is great to see you have joined us. How are you at the moment?

    Thanks for already finding the courage to reach out to us. I appreciate how much courage it can take to reach out, especially when you are new and finding things difficult. 

    I can see that @poppy123456 has already responded to your thread. Do you feel Poppy's response has provided you with the support you were looking for?

    Please don't hesitate to let us know if we can do anything else to support you. We are all here for you and listening to you.

    Take care for now and we will look forward to, hopefully, hearing from you again soon  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
  • dnny1990
    dnny1990 Community member Posts: 14 Listener
    I have been Excluded from the Warm home Discount this year because my property has a C RATING for energy performance (EPC) (energy performance certificate) meaning that my property has a very good rating for energy efficiency HOWEVER!!! 

    I checked my certificate on GOV WEBSITE to find that it is currently 9 years old and expires next year meaning that the Government have Determined my eligibility for the Warm Home Discount based on a energy performance Certificate that is 9 years old!!! 

    They don't care that I suffer with disabilities or that my income is terribly low they don't care
     regardless of energy rating we are still paying sky high prices for our energy etc etc 

    My flat is certainly not a C RATING on energy performance maybe 9 years ago but not now 

    I am currently living and sleeping in my living room because the bedroom/hallway/bathroom will not maintain any heat the flat itself has poor insulation 

    This Tory government are a disgrace who else agrees????
  • cp77
    cp77 Community member Posts: 4 Listener
    Same here , I agree. I have disabilities too. My house is freezing can't afford to put heating on all the time. I'm in a terraced so supposedly heating from the neighbours houses helps, but it doesn't. I need to use a machine at night as well. Goverment have made it harder, not easier like they said it would


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