The Final Straw
Hi, my name is Patricia, and I found Scope when looking for Advice. I have e mailed a complete statement of my situation to Scope, but no response yet, so in final desperation thought I would try on here for some advice.
This could be long so here are just the basics. 76 Female, requiring disability aids for over 10 years, including stairlift.
About a year ago an inspection found my (then) current lift was unsafe, and not fit for purpose as my disabilities had progressed. A temporary replacement was put in place within 2 weeks, whilst I applied for a Grant for a different lift. This was approved and ordered in January 2022. Fast forward to June, when a tentative enquiry led to me being told, they had 'overlooked' the order and would get on to it! August 3rd 2022 and they arrived to install. Without going into long details, they removed my ok lift and after an hour or so said that they could not fit the new lift because of some water pipes at the bottom of the stairs, and also, the software was faulty so the remotes did not work either! Left it part installed, and I heard nothing for 10 WEEKS not one single peep so I contacted the Council Grant Officer who said he would chase it up. Several visits later I still have no working lift, with no contact being made unless instigated by me. I can cope no longer, the situation is intolerable I have damaged my spine and hips further by bumping downstairs on my backside, and my knees by crawling upstairs.
My GP surgery is useless, so much so that I am having to pay to see my Consultant privately this week at a cost of the whole of this weeks pension, and last week, emergency dental care cost me all but £20 of that weeks pension, so thats it, my sister had come to stay to help me, but I have had to tell her to leave, as the Council have stopped my Council Tax single occupant allowance and are claiming back payments, so, as the title says, Final Straw.
