Pip call won't tell me how much my backdate payment is?

splinterbass

Afternoon everyone. I finally got my call from DWP telling me my claim is now going through and if I have been in hospital or jail ect and that my bank details are correct. He then told me now that I have answered his questions he can begin to work out how much I'm owed and that it should be in my bank next week as its Christmas and bank holidays. However I asked how much I'm owed and he said he didn't know yet as he has to work it out. Is that normal as most people I have talked to said they were told on the phonecall how much it would be and that its in front of them on the screen 🤷‍♂️ anyone else have this happen? And happy Christmas to all 

poppy123456

Yes it’s perfectly normal. If they haven’t worked it out how can they possibly tell you. It may take a few days to pay what is owed. 

splinterbass

poppy123456 said:

Yes it’s perfectly normal. If they haven’t worked it out how can they possibly tell you. It may take a few days to pay what is owed. 

Thank you poppy. Yes I thought so but thought I would ask as a colleague of mine said they told him over the phone when he got that call. Yes I'm exspecting a delay with postal strikes ect and it being Christmas 🎄  thanks for the info and a merry merry Christmas to you all

L_Volunteer

You are welcome @splinterbass. It is the very least you deserve. 

Please don't hesitate to let us know if there's anything else we can do to support you. We are all here for you and listening to you.

Wishing you a merry Christmas too