Difference between full and partial claim review?

mangofrog
mangofrog Online Community Member Posts: 14 Connected

For context, I’m in LCWRA. I previously had a claim review in late ‘23/early ‘24, and have been in the middle of another one since March. So far I’ve just had to upload 4 months worth of bank statements and ID, and now have an appt for a phone call.

My reviewer recently said to me in a journal message that my last review was a ‘partial review’ and my current one is a ‘full review’.

When I googled it, it said that a partial review just looks at a certain aspect of a claim, whilst a full review looks at every aspect of it. However when I’ve spoken to others familiar with UC, they don’t seem to have heard of these terms. My reviewer also mentioned ‘changes to governmental procedure and policy’ which concerns me.

Does anyone know what the difference between these two reviews are and what they look like on a practical level?

Most importantly, what should I expect from and how should I prepare for the phone call?

Thank you

Comments

  • Luke12345
    Luke12345 Online Community Member Posts: 2 Listener

    DWP list a few things other than bank statements that may be asked for

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