Hi, my name is Sue_H123! What happens in a biographical ID check?

Sue_H123
Sue_H123 Online Community Member Posts: 2 Listener
edited April 18 in Universal Credit (UC)

Hello, I've just joined up on here after signing up to UC through a migration notice. After doing everything fine, I then had to identify myself and not being able to drive I was quite limited on ID, so I only had my valid passport and ticked the other box for credit check. I used up 3 chances as it kept coming back I couldn't be identified.

I now have a Biographical test phone call on Tuesday morning...can anyone tell me what to expect please, just can't understand how I failed the ID part.

Thankyou

Comments

  • Kimi87
    Kimi87 Online Community Member Posts: 7,861 Championing

    Lots of people seem to fail at online id.

    The biographical telephone call will ask you questions about your personal details that only you know the answers too.

  • Sue_H123
    Sue_H123 Online Community Member Posts: 2 Listener

    Thankyou for your reply

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