Mobility. Ordered my new car but my advance payment has gone lower by £700, any advice?

loraine7 Online Community Member Posts: 10 Connected

March 9 edited April 26 in PIP, DLA, ADP and AA

I ordered my new car 6 weeks ago and now the advance payment has gone lower by £700 does anyone know what happens

Thanks

Tagged:

• Motability

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Comments

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  Holly_Scope Posts: 4,260 Scope Online Community Coordinator

  April 26

  Hi @loraine7 sorry you've not had a response yet. Have you paid the higher advance payment yet? If so, it might be worth contacting Motability to understand if the difference will be returned.

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  OverlyAnxious Online Community Member Posts: 5,392 Championing

  April 27

  Hi,

  Generally the Advance Payment price is locked in when you order.

  There's certainly no harm in asking Motability to consider an adjustment or even a 'goodwill refund' in your case.

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  LadyDriver Online Community Member Posts: 3 Listener

  May 14

  if you haven’t taken possession of your car yet, you can cancel the order and then reorder. I have been told this by a number of dealers as I had the same concerns

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