Hi, my name is sallyab1! do I have to pay them back and if so why?

sallyab1
sallyab1 Online Community Member Posts: 1 Listener
edited May 15 in Universal Credit (UC)

Hi I had a change in circumstance to report to UC which I did on my journal I had a conversation then I went on change of circumstance and filled that in. How do I stand as the person I spoke to said he had reported it but he actually hadn't and now we owe them money. My question is do I have to pay them back and if so why when I did my part it was UC that didn't do there's. Thankyou

Comments

  • Kimi87
    Kimi87 Online Community Member Posts: 5,910 Championing
    edited May 15

    If you reported it on your Journal then you can make a formal complaint regarding the overpayment

    https://makeacomplaint.dwp.gov.uk/

    It probably won't be successful as generally under UC legislation all overpayment is recoverable, even when it was UC's mistake.

  • Mary_Scope
    Mary_Scope Posts: 1,787 Scope Online Community Children and Family Specialists

    Hi @sallyab1 and a warm welcome to the community!

    I see Kimi87 has provided some good information and advice so I won't add anything else today but its lovely to have you here and I hope you enjoy your time on the community☺️

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