Hi, my name is Steve66! Received a UC migration letter, what do I do?

Citizens Advice offer a Help to Claim service, they can support you before, during and after your claim.

https://www.citizensadvice.org.uk/benefits/universal-credit/claiming/contact-us-about-universal-credit/

I had same fear when my uc migration popped through my on the 23/12/24. They knew I would appreciate that Xmas present.

I have difficulty with Internet phone calls receiving and making. They gave me an extension.

I had a honest visit from dwp today and cmht supported me.

I wrote a note in advance explains questions I had, also thanking for visiting my home.

I originally with my social worker made the claim on the 18/3/25 and recorded all calls and took name of agent. Thet kept sending me messages saying to visit job centre for I'd check, I am housebound. So then cmht would have to arrange or social to call uc help line as I had to present. Well thet balls up and claim was closed . So cmht called again and a new claim had to be made.

Because I had recorded taken agents name this was evidence of uc not in compliance of reasonable adjustments.

Visit today this was shown to dwp officer he called someone at the top and my transitional protection was honoured.

Partly was because I recorded and logged all agents names. And a big factor it was cpn and social worker supported with calls played a big factor.

I would advise to do with support through as member mentioned . Or another charity organisation. The uc phone line staff are not really up to date with legacy benefits only uc. So crossing over with migration letter I would do through support from a disability organisation with your situation in favour.

Good luck hun

hi. i know what you mean. all this talk about benefits and whatnot. wish i could tell you something positive, but same as everyone else, we just dont know

GGoOd luck