UC wrong payment!

Just to add this is whats on our statement this month? We have had no loans or any changes for this to be deducted, the explanation of the issue mentioned something regarding Carers allowance but it made no sense.

"Debts and loan repayments

Other DWP benefits recovery minus ‑ £74.87

Read more information about Universal Credit payments, including who to contact on the GOV.UK website. Search for 'find out about money taken off your Universal Credit payments'."

This is what was originally sent as an explanation:-

"So when the award rate goes up for Carers allowance (CA), they update their award details and their system tells ours, you may not have actually banked the increased payments yet, but the award has been made ready for CA period date from X to Y - likely to be the next payment you receive from them - as that covers an award period for CA dates of that which fall inside this UC statement period, and as our statement has already processed but based on the old deductions rates, the system is going back to re-calculate now at the updated rates, to take account of the extra deductions that should apply,

So our UC system has already sent your UC payment ready to credit on 20 April, but based on the last known CA amounts as was held on the system at that time, in the gap between calculating the payment of UC and it actually reaching you on 20 Apr, the system has already then picked up that this amount is going to be slightly overpaid now the new CA rates have arrived,

On our payments system (which CA use the same one) we can see the £83.30 paid on 07 Apr for their period 07 Apr to 13 Apr, and this falls inside UC statement period 14 Mar to 13 April, so the higher deductions affect that UC period, we can also see £83.30 paid on 14 April for CA period of 14 Apr to 20 Apr, this will be shown reflected in deductions for UC statement period 14 Apr to 13 May, and so on,

Its the award period covered dates rather than when its banked, in that sense,

Regards

UC"

This was another response:-

"The benefit is assessed each month separately so I cannot guarantee any particular figure(s), what happened in this case was that the system came by an update to the original amount used for carers allowance deductions coincidentally at the same time as the slight update to housing costs came about, so it just means that the one was offset by the other to some extent,

Had the carers allowance system told us to deduct the full £354 in the first pass of the statement then when the housing update landed you/landlord would have benefitted from the extra fully but this was an underpayment at the same time as an overpayment so the system automatically offsets once against the other to pay off the 'debt' so you did not quite see the full benefit of the update in that instance,

But yes in theory if the carers allowance deductions stay the same (if their rate goes up in April then our deduction would go up accordingly next time) and if the payment to landlord amount stays as it now shows, and no other deductions for anything else drop in then yes the £877 figure would be the same again, we ultimately cant be sure until the next statement is calculated, as its an individual re-assessment based on whats known at the time of the last day of the statement each month/period,

So we only know exactly then,

Regards

UC"

Anyone clarify what they are on about would be much appreciated!