TRYING TO GET THROUGH TO ESA

mandiub40 · June 6

I currently waiting on the phone for an agent .I started the call at 12.45 pm and its now 15.34 pm. The reason is i have been migrated from ESA to Universal credit. I have just received a notice in my journal that I have to inform ESA that I am now getting universal credit and for them to update records. as it will affect my payments. Surely this is something that the DWP should do

Kimi87 · June 6

It's a poorly worded automated message, you don't need to inform them yourself.

ESA will already be aware as UC will ask them to confirm your previous award.

mandiub40 · June 6

Kimi87 many thanks for your help

WhatThe · June 6

It's Friday afternoon, probably the busiest of the week…

nic21 · June 6

@mandiub40 exact same thing happened to me with the message in my journal and not being able to get through to them.

Like @Kimi87 said they have all that information and no need to inform them.

mandiub40 · June 6

nic21 many thanks

nic21 · June 6

@mandiub40 I know it’s nice to just get a little bit of reassurance, my anxiety has been through the roof through the whole process but it’s nice to know I may be able to help others going through the process if I can 🙂

mandiub40 · June 6

@nic21 again many thanks . Its a nightmare!

mandiub40 · June 6

TRYING TO GET THROUGH TO ESA

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