PIP Reveiw Form Sent

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3PARKWAY3
3PARKWAY3 Online Community Member Posts: 42 Contributor
edited June 12 in PIP, DLA, ADP and AA

My PIP Reveiw form was to be received on the 29th May this year. I filled in the form to the best of my ability (with copies of the form for myself) and sent it in the Freespost envelope provided on the 13th May.

I did get proof of posting (just in case), but realise I should have maybe got proof of delivery aswell. I received a letter from the PIP saying they had not received my forms yet and that if you had sent it in the last few days not to do anything.

Being autistic, I am now frantic to know what has happened, has it got lost in the post? I have made a call to the PIP people every day, some calls I am waiting for 2 hours or more but I never get a reply !

My brother who has good sense said that it was sent in good time and that I shouldnt worry. Any advice appreciated

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  • chiarieds
    chiarieds Online Community Member Posts: 17,155 Championing

    Hi @3PARKWAY3 - you did exactly the right thing in getting proof of postage.

    Proof of delivery wouldn't particularly help as DWP mail is just signed for in bulk by Royal Mail at a handling centre before being sent on to the DWP, then it can take time to be scanned onto their system.

    Quite often you receive a letter from the DWP saying they haven't received your form, when the chances are that by the time you receive it the DWP will have actually received your form.

    Very little mail actually gets lost in the post, but you have proof of when you posted anyway (& very sensibly kept a copy of your form).

    If you want to ring to check again, if you haven't already done so, try ringing first thing in the morning when hopefully you'll get through to an actual person!

    If the worst comes to the worst, ask them to send out another form mentioning that you have a 'Certificate of posting' to show that you returned your form in good time

  • 3PARKWAY3
    3PARKWAY3 Online Community Member Posts: 42 Contributor

    Many thanks for your reply. A very positive response.

    I am still unable to get through on the phone even in the mornings ! Its just that I havn't received a text reply to say documents have been received that keeps my anxiety raised !

    I supose we all have to go through the waiting process

  • 3PARKWAY3
    3PARKWAY3 Online Community Member Posts: 42 Contributor

    Hi Everyone !

    Further to my last question, I have been getting worried about not hearing anything back from PIP since I sent off my PIP Reveiw documents on May 13th. I have tried every week to contact the 0800 number with a holding pattern of around an hour. The phone went dead a few times but no live person has spoken to me ! I hope noone else is going through this !

  • Trevor_PIP
    Trevor_PIP Online Community Member Posts: 378 Empowering
    https://forum.scope.org.uk/discussion/comment/1050818#Comment_1050818

    Not good. You probably have tried but call at 8am when the PIP phone lines open! Hopefully you will be lucky this time and I hope you get the nice lady I finally got....

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