Phone call from UC about why I've not migrated from ESA yet.

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Vulcress
Vulcress Online Community Member Posts: 103 Empowering
in Universal Credit (UC)

Hello.

The phone went and the Gentleman was from UC, Said previously on here I am terrified of everything DWP related owing to pretty much everything always going wrong since I was a teenager. I have till Aug 2nd to start the UC application over from ESA/Support group. The Gentleman on the phone wanted to know why I had not started the application then he said was I aware if I delayed any longer it could mean I would lose transitional protection and my ESA would end. Forcing me to make a new UC Claim.

I explained to him the problems in getting a new bank account sorted owing to the delays in getting valid ID. He told me its best I start the application on Monday

I had been planning to start it Wednesday as im due a payment on that day.

If I did start the claim on Monday would that mean that payment on Wednesday would not go ahead? Im trying to distance myself from the instant fear I have about them but his entire attitude was so pushy very stern. The questions I asked he just brushed over.

he just kept saying how late I have left it. I am dreading this

Comments

  • Kimi87
    Kimi87 Online Community Member Posts: 6,226 Championing
    edited July 26

    You can start your application now, after each section you'll have the chance to save and come back later. If you need to edit anything this can only be done after you've filled out all the sections.

    Once you've started you have 28 days to actually submit the form.

    Our usual advice is to apply for UC the day after an ESA payment, this helps ensure the final ESA payment (known as the run on payment) is for the full amount.

    So if you start now, everything would then be ready to submit the claim Thursday after your ESA payment, and in time for your migration deadline on the 2nd.

  • Vulcress
    Vulcress Online Community Member Posts: 103 Empowering

    Kimi thank you so much,

    The local charity were going to send someone out to help me but she's been off ill for 2 weeks, they know the situation with me if I get even a minor infection it turns into sepsis.

    I will always fall apart when dealing with the DWP, I was just taken aback by how pushy this gentleman was, I have all the documents proving the huge delay was getting the ID and bank account sorted it took nearly 8 weeks there in total but that side is all now sorted and up and running. thank you so much.

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