Octopus 🐙 — free energy 2-3pm today

66Mustang · August 5

My e-mail says this one is nationwide

Just in case anyone will benefit from a reminder 😊

Wibbles · August 5

Thanks for the heads up - I was unaware of this - Octopus have NEVER emailed me informing me of saving sessions - despite my repeated requests……….

Amberpearl · August 5

I'm. With British gas

Rip off merchants

I. Owe them 2700

Tbey keep saying I'm not paying enough

I can't afford 450 a month

66Mustang · August 5

@Wibbles

That's weird… have you got some kind of filter on them maybe? I know some email clients are trying to be too clever now and file stuff away, say, in a "promotional" folder I didn't know existed

WhatThe · August 5

I'll do my best to max out today. I managed to double my credit during the second session - total now £2 woohoo!

They pay us to freeze in wintertime but it's all good fun eh 😄

Chris75_ · August 5

I have been with Ecotricity for many years, can you not see my halo? 💫

Wibbles · August 6

https://forum.scope.org.uk/discussion/comment/1055745#Comment_1055745

No filters - I have asked Octopus many many times why they don't add me to their email list and every time they apologise and promise to email me next time

I have complained to the 'issueresolution@octopus .energy' address with no response many times too !!

WhatThe · August 9

Wibbles, did you get notified of today's free hour?

I'm exhausted from my efforts today but the place is clean and I've got jacket potatoes to heat up quickly during the coming heatwave when I will NOT be cooking. Or doing much else. 33 degrees expected in London on Tuesday 😶

I wonder how Octopus measures 'normal use' and whether July's free hour at the same time on a Saturday made much difference to that? If it's measured across the year, it probably wouldn't.

66Mustang · August 10

@WhatThe

I hope this helps 😊

Wibbles · August 10

https://forum.scope.org.uk/discussion/comment/1057099#Comment_1057099

No I didn't - I emailed Octopus to ask why and was told

"I’m really sorry to hear that you haven’t received the emails regarding the free electricity sessions. I completely understand how disappointing this must be for you, and I appreciate your patience.

This year, we are implementing a regional approach for the sessions, which means you may not be invited to every session. This change is to ensure we comply with the service operator's new requirements and to avoid having too many people saving power at the same time.

I can assure you that you are opted into the sessions and emails, and as soon as a session for your area becomes available, you will be notified.

If you have any further questions or need assistance, please don’t hesitate to reach out. I’m here to help!"

This doesn't help me at all - because it was NOT a local / regional area offer - it was the whole country !!

66Mustang · August 12

@Wibbles

The only other thing I'd suggest, just as a test more than anything, is trying a different email address

Not that it should make a difference… but is your email client a bit of a niche one, as opposed to a common one like GMail or iCloud?

Wibbles · August 12

https://forum.scope.org.uk/discussion/comment/1057583#Comment_1057583

Yes it is - I pay for it - I have checked and it is not blocked !

birdwatcher · August 12

I'm with octopus and they've not told me anything about this

66Mustang · August 12

@Wibbles have you checked it's not blocked on both sides?

i.e. both of: Octopus is not rejecting your email provider; and your provider isn't rejecting Octopus

I'd say if it's a paid service, especially one of the ones that market themselves on privacy like Proton Mail, they often do stuff like that as part of the security and such that you pay for

Do you have an account with Octopus that you can log in to and manage?? Are you able to try a different address just to rule stuff out?

WhatThe · August 12

Maybe it's the type of tariff you are both on? No idea. Check the T's & C's.

In terms of complaints, Wibbles, I couldn't get a sensible response to a complaint I made, over and over again so I left in frustration. I'm sure I was dealing with bots.

It was really easy to switch back 🐙

66Mustang · August 13

That's a good point @WhatThe

I know they prefer people to pay via direct debit these days, and charge people a bit more for the "privilege" of settling their bill every 3 months like in the old days

WhatThe · August 13

66Mustang, I was thinking more about the variable day/night tariff options and the smart meter tracker options being excluding factors.

Wibbles · September 6

https://forum.scope.org.uk/discussion/comment/1057867#Comment_1057867

I am STILL not getting any warning emails from Octopus re FREE electricity

they are not actually sending me any emails….… except for bills.

I have asked them many times to sort it out and always get the same reply "sorry, we are working out why" - but nothing is ever done

I raised it with complaints and now am considering taking legal action !

66Mustang · September 6

I always find it funny when companies say stuff like “we’re busy working on your case and will be about 4 weeks”

You get the impression there’s a team of detectives on it through the night, when in reality it’s just sat on someone’s desk being used as a coaster 😒

WhatThe · September 6

Hi Wibbles,

Have you signed up to OCTOPLUS on your account? Can you 'spin the wheel' every month when your bill arrives in your account and collect Octopoints?

This is from their website :

Occasionally there’s a glitch in the matrix, and we don’t receive your electricity meter readings. If that happens, we’ll credit you the average amount of Free Electricity used by customers in that session.

Wibbles · September 6

https://forum.scope.org.uk/discussion/comment/1065526#Comment_1065526

Yes and Yes (I win 8 octopoints every time I spin)

Octopus 🐙 — free energy 2-3pm today

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