Universal credit telephone revoew

Emilyann30
Emilyann30 Online Community Member Posts: 33 Listener
in Universal Credit (UC)

hi was due to have a call today at 2 and have cancelled because of my MS and not being well . Will my money stop ? I sent a message on the journal

Comments

  • Rosie_Scope
    Rosie_Scope Posts: 7,193 Scope Online Community Coordinator

    Hi @Emilyann30, sorry to hear you're not very well. If this is for part of your UC review, they shouldn't stop your money if you're not well enough for the appointment.

    Hopefully you'll be given another appointment for a time when you're feeling better.

  • Emilyann30
    Emilyann30 Online Community Member Posts: 33 Listener

    thankyou . Will they check my journal as they haven’t replied

  • Rosie_Scope
    Rosie_Scope Posts: 7,193 Scope Online Community Coordinator

    Hi @Emilyann30 If you're worried that they won't see it in time, you could perhaps try ringing the helpline. The phone number is on the website here:

    https://www.gov.uk/universal-credit/contact-universal-credit

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