My first Universal Credit payment is wrong, can I have advice please?

starwarsfanboy
starwarsfanboy Online Community Member Posts: 11 Listener
edited August 30 in Universal Credit (UC)

Hello,
I completed my Universal Credit application, which is a migration. I received my first payment a few days ago, but it's wrong and I'm trying to decide what to do next. I'd appreciate advice please. 

For years I've been receiving Employment and Support Allowance (ESA) for which I'm in the support group as I'm long term disabled. I also receive PIP, and housing benefit. The first payment was £400.14, which is for 9th July to 8th August. - £400.14 is the standard amount for a single person, but I'm in the support group of ESA. I was expecting to receive the LCWRA (Limited Capability for Work and Work Related Activity) element and I think the legacy element too, so I'm not worse off on Universal Credit. Should I ask for a reassessment, or might they work it out? I want a good relationship with them and starting with a complaint feels wrong! :)

The payment didn't include funds for housing costs. I didn't submit my housing costs until 9th August, and the assessed period was 9th July to 8th August, is that why no money was received for housing costs? Do housing cost claims start when you submit proof of the rental costs? I had an ID verification at home as I'm disabled, which was postponed once until 22nd August. This seems to have altered the claim a bit. I'm confused what date the claim started, for all the elements. Perhaps that affected the LCWRA and legacy elements being awarded in the first month?


Thank you, any advice appreciated!

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Comments

  • Kimi87
    Kimi87 Online Community Member Posts: 6,871 Championing
    edited August 30

    It isn't uncommon for the first payment statement to be incorrect.

    You are missing the LCWRA element, add a Journal note (using the payment option) highlighting this.

    Once it's been confirmed a letter will be added to your Journal stating the amount owed due to underpayment. The money will then be paid within a few working days.

    There can be delays with confirmation of your previous award with ESA. Sometimes this isn't done in time for the first statement.

    You are also missing housing element. You should have added housing costs at the start of the claim to have them included in your first assessment period.

    When you submitted these on the 9th August, what date did you put down as the start date?

    Housing Element may be backdated, but you will probably be asked to explain why you reported the housing costs late. It would then go to a Decision Maker who decides when Housing Element starts from.

    Add a Journal note about the missing Housing Element.

    Did your previous ESA award include the Severe Disability Premium?

    If it didn't then no Transitional Protection is due as you are better off on UC.

    If it did, then add a further Journal note about a Transitional Protection not being included.

    TP relies on UC getting multiple pieces of information from multiple places to calculate. As several things seem to be missing on your claim that will be why TP isn't on your first payment statement.

  • starwarsfanboy
    starwarsfanboy Online Community Member Posts: 11 Listener

    Thank you, that's all really helpful.

    I'll add a journal note about the LCWRA element. Yes my ESA award did include severe disability premium.

    I gave my housing cost at the start of my application, but there was a delay providing evidence as I needed a letter from my landlord who was busy. When you asked about the start date did you mean when I moved in? That was 4 years ago. I can't recall the start date of the whole application, evidence of rent costs meant it took about a month from start to finish, which may have caused problems, but couldn't be helped. The ID check also took a while.

    Thank you.

    George.

  • Kimi87
    Kimi87 Online Community Member Posts: 6,871 Championing

    As you reported housing costs at the beginning of your claim, they should be backdated to that date now everything has been confirmed.

    As with LCWRA element you should get a letter on your Journal about the Housing Element you are owed, once it's all been processed.

  • starwarsfanboy
    starwarsfanboy Online Community Member Posts: 11 Listener

    Thanks again for your help, it's very much appreciated as I'm new to Universal Credit and finding it complicated.

    I'll mention housing costs in the journal note too, thanks.

    There's another issue I'm confused about. The day I received the £400.14 payment there was also a Journal message titled 'Other Benefits Affecting Your Universal Credit'. It gave a list of other benefits and said 'Our records show you are not getting any of these benefits'. After the list it says 'If you are actually getting one or more of these benefits you must contact the office you claim them from etc.'

    One of the benefits in the list was Employment and Support Allowance (ESA), which I'm pretty sure I mentioned receiving in my Universal Credit application. ESA comes from the DWP, so does Universal Credit. Does that suggest Universal Credit haven't heard from another part of the DWP yet that I receive ESA, and also does it perhaps explain the payment of £400.14? My main query is please, do I need to inform the part of the DWP that gives me ESA that I'm now receiving Universal Credit? I'm of course happy to do this, but I don't know who to contact as it was a few years ago I applied, and I'm a bit surprised they don't notify another part of the DWP themselves.

    Lastly, the list of benefits shown did not include Housing Benefit, which I get from my local council. Will I need to inform the council when I start getting housing costs with my Universal Credit payments?

    Thanks very much again!

  • Kimi87
    Kimi87 Online Community Member Posts: 6,871 Championing

    What happens when you claim UC, is they notify legacy benefits such as Housing Benefit at your local authority and ESA.

    As advised there are sometimes delays with ESA confirming your previous award, which can cause the LCWRA element to be missing from the first statement.

    You don't need to do anything other than highlight to UC the problems with your statement.

  • starwarsfanboy
    starwarsfanboy Online Community Member Posts: 11 Listener

    Thanks so much for your advice, it's really helpful. I just read through our messages again and realised I didn't mention one issue, sorry! I was probably trying to keep my first message as simple as I could despite it being complicated!


    I got a letter a couple of days ago from UC saying I've been paid more Universal Credit than I'm entitled to, about £900. I'm not sure, but I think this may be because some of my details were late and my ID check was done at home which was postponed once. so the income Related ESA was paid longer than normal. The letter says they will take the money back in instalments. I discussed it with my family today and they think I should pay the money back straight away rather than instalments to settle the matter, which I might do. I just wondered if you had advice on that please? Sorry to ask another question 😞 


    Thanks very much.

  • Kimi87
    Kimi87 Online Community Member Posts: 6,871 Championing

    You can contact DWP Debt Management to discuss repayment.

    0800 916 0647

    There is also a new online service which might be of use:

    https://www.gov.uk/repay-manage-benefit-owed

  • starwarsfanboy
    starwarsfanboy Online Community Member Posts: 11 Listener

    Thank you! You're awesome!


    In your first reply you mentioned when the LCWRA element is added I'll get a letter about underpayment. I wondered if the overpayment and underpayment might cancel each other out roughly? But according to those websites Universal Credit can only take up to 15% of your standard allowance (£400) which is £60, so it'll take 18 months to pay back the £900. Is that right please? - I think I'd rather pay it back quickly as I don't like being in debt.


    Thanks 

  • Kimi87
    Kimi87 Online Community Member Posts: 6,871 Championing

    Yes deductions are capped.

  • starwarsfanboy
    starwarsfanboy Online Community Member Posts: 11 Listener

    Sorry, 15 months not 18. My maths isn't great :)

    Thank you for taking time our of your weekend to help me, it's much appreciated!

  • starwarsfanboy
    starwarsfanboy Online Community Member Posts: 11 Listener

    My Universal Credit application was approved last week, thank you again for all your advice Kimi87.

    I've been asked a further question: 'You might be able to get extra Universal Credit if you need an extra bedroom because of your disability. Do you regularly need overnight care from someone who does not live with you?'.

    There's a second bedroom in the flat I live in, which has been used many many times in the past by a carer or family member (that I don't live with) when I've been unwell. It was usually due to digestive problems. However, no one has needed to stay over for a year or so as those digestive problems have improved. I have some other problems that have got worse though and I'm more disabled by my health problems than a couple of years ago.

    I'll be answering the question with a 'no', but I'm wondering about leaving a note on my journal page explaining I have needed a second bedroom for a carer in the past and may again in the future, but currently it's not needed and why. Is that worth doing please? Or could it lead to more questions?

    Thank you!

  • Kimi87
    Kimi87 Online Community Member Posts: 6,871 Championing

    I'd just stick with no for now, personally. As the question is about regular help you currently need, not occasional help in the past. And UC definitely isn't set up to cope with future changes.

  • starwarsfanboy
    starwarsfanboy Online Community Member Posts: 11 Listener

    Thank you (again!)

  • starwarsfanboy
    starwarsfanboy Online Community Member Posts: 11 Listener

    Hello, I'm sorry to raise another query, but there’s a problem.


    My housing costs £850 per month. The decision last week awarded me £920.83 for housing. I’ve already had a large Universal Credit overpayment and underpayment, so I wasn’t that concerned just pleased it was approved. It was an underpayment and late so I thought maybe a couple of extra days were included, or to do with the second bedroom maybe? 

    I answered no to using an extra bedroom due to my disability. - A couple of hours later I received the decision for the second month of Universal Credit, and I’ve again been awarded £920.83 for housing, not £850. After some thought and maths I think they are giving me what works out as £850 every four weeks, rather than monthly. Housing benefit is paid every 4 weeks so perhaps I gave them the wrong payment period? My tenancy agreement says per month though which they were sent.


    My query is how to resolve this simply and quickly please? The decision maker for housing left messages on my journal page, is it too late to message him again perhaps? Would it be read by the same person? Or should I just leave a message on my journal page for my case worker? I’m asking for £70 less per month, but would prefer to resolve it the simplest and quickest way as I find this whole Universal Credit process a bit stressful.


    Thanks

  • Kimi87
    Kimi87 Online Community Member Posts: 6,871 Championing
    edited September 9

    I suspect you've given UC a rent amount which is 4 weekly.

    UC is based on a calendar month, there are 4.3 weeks in a month.

    To convert a weekly benefit into a monthly you multiply the weekly amount by 52 then divide by 12.

    £850 / 4 = £212.50

    £212.50 x 52 /12 = £920.83.

    So I think UC are giving you the correct amount.

  • starwarsfanboy
    starwarsfanboy Online Community Member Posts: 11 Listener

    Thanks for your message.

    My tenancy agreement is for £850 per calendar month. I agree the mix up is over ppm or every 4 weeks, but they are paying me £70 ish too much. I'd like to know how to resolve this the simplest way please? Could I message the housing decision maker again 5 days later? Would he receive it, or a colleague maybe? If I left a message on my Journal page for my case worker could they make this change?

    Thank you

  • starwarsfanboy
    starwarsfanboy Online Community Member Posts: 11 Listener

    Thanks for your message. I replied earlier but it didn't appear. I guess both may appear as I'm resending? Sorry if so.

    My tenancy agreement is for £850 per calendar month. I agree the mix up is about per month or every 4 weeks, but they're paying me £70 too much.

    I'd like to get this resolved as simply and quickly as possible. If I messaged the housing decision maker 5 days later, would he still get the message? Or would it go to a colleague perhaps? - If I just put a message on my Journal page would my case worker be able to alter the figure downwards?

    Thank you

  • Kimi87
    Kimi87 Online Community Member Posts: 6,871 Championing

    Any problem with your payment, you need to write a Journal message using the payment option, which should go to your case manager.

    Can't promise a quick response though.

  • starwarsfanboy
    starwarsfanboy Online Community Member Posts: 11 Listener

    Thank you! I'm so grateful for your help. I find this stuff stressful and it's great to be able to get sensible knowledgable advice. Thanks :)

  • lemonbade
    lemonbade Online Community Member Posts: 24 Connected

    Phone the citizens advice bureau universal credit migration Helpline – they are really good.

    They’re only purpose is to help you migrate and make sure you get the correct first payment.